• I can’t upload new theme on 3.9.1
    On the FileZilla I got:
    Error: Critical error: Could not connect to server.
    I already called hosting company and theme producer. Both are telling me that is something wrong with the wp. Any suggestion? Msny thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • “Cannot connect to server” via FileZilla sounds like it has nothing to do with WordPress. That’s an issue for your host should fix for you.

    Are you actually connecting to the server at all? Can you connect, and browse folders, etc? Does it only give an error when you attempt to upload something? Or does it give that error immediately upon trying to open a connection to the server?

    Thread Starter bzider

    (@bzider)

    I got excatly on FileZilla:

    Status: Connection established waiting for welcome message
    Response: 220 fatcow FTP server ready
    Command: USER dbsphoto.net
    Response: 331 Password required for dbsphoto.net
    Command: PASS*******************
    Response: 530 Login incorrect
    ERROR: Critical error:Could not connect to server

    I have a snapshot but not sure how to upload
    Thanks for your help

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    So what reason did they both give to conclude it was WordPress blocking your FTP account from connecting to your hosted server?

    Thread Starter bzider

    (@bzider)

    They just mentioned that problem is with wp server and they are notable to fix this

    Response: 530 Login incorrect

    ^ That sums it up right there. Your username/password combo is incorrect. You’ll need to address that issue so that you can log in before being able to upload anything to your server.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    So you have a WordPress.com account? Otherwise there would be no WordPress server.

Viewing 6 replies - 1 through 6 (of 6 total)
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