can’t use jetback

Hi there, thanks for reporting this, and sorry for the trouble!

I am seeing a connection error when I run your site through our diagnostic tools. Can you please try cycling your Jetpack connection, by deleting the plugin then reinstalling/reconnecting to WordPress.com?

First, please go to WordPress.com/me and click on the sign out button, to make sure you’re completely logged out of WordPress.com.

Then, to deactivate and delete Jetpack, head to your site dashboard and go to Plugins > Installed Plugins. Once the plugin is completely removed, go to Plugins > Add New to install it, then reconnect.

If you still have issues when you try to connect your WordPress.com account to your site using the Jetpack plugin, please let us know what error shows up and we’re happy to look further into it!

Thanks,?

Hi there,
Thanks for your kindly reply. Unfortunately the solution you provided didn’t work. And the error message is empty that I don’t know what’s going on.

Thanks,

@ericishandsome –

Thanks for getting back to us here. Have you tried using a different web browser?

Hi there,
I changed the browser from google chrome to microsoft edge and the error message appeared:

Error Details: The Jetpack server encountered the following client error: Verification secrets not found

How can I solve the problem? Thanks a lot.

Good morning –

Typically this is some kind of cache-related issue. Have you tried to flush the cache already? If not, give that a try. If it still hasn’t worked try adding this plugin to flush object cache: https://github.com/georgestephanis/object-cache-flusher-button/

Hi there,

Thanks for your kindly reply. I flushed the cache but it still hasn’t worked. How can I add the plugin you provide?

Thanks!

Good morning – It’s here:

https://github.com/georgestephanis/object-cache-flusher-button/blob/master/object-cache-flusher-button.php

@ericishandsome

Copy the text here and save it as a .php file with a name of your choosing:

https://raw.githubusercontent.com/georgestephanis/object-cache-flusher-button/master/object-cache-flusher-button.php

Then, follow the first few steps here to add it to your site:

https://developer.www.ads-software.com/plugins/the-basics/

We hope that helps!

@ericishandsome

We haven’t heard back from you in a while, so we’re going to mark this as resolved. If you have any further questions, please start a new thread.

I have tried the suggested fix by @pmciano but still receive this error, too. This is a fresh install of wp 4.9.7, with akismet and nextgen gallery installed. I have flushed the cache, and followed the directions. I have tried different browsers, too. Any other suggestions would be very welcome because I need to get this working soon. Thanks so much!!

@andipants1210

Could you please start your own thread, as per the Forum Welcome?

https://www.ads-software.com/support/plugin/jetpack#new-post

Thank you!