• Resolved joshuasagraphics

    (@joshuasagraphics)


    With this website, if you try use a different payment method which in this case is PayPal, it defaults to having the Square payment method selected and doesn’t let you checkout if you haven’t filled the cart details in.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter joshuasagraphics

    (@joshuasagraphics)

    There is also a common issue with orders being marked as failed with the error: CARD_DECLINED_VERIFICATION_REQUIRED

    Could you provide some insight into why this might be happening?

    Hi @joshuasagraphics,

    Thank you for contacting us, We have forwarded the details to the QA Team we will get back to you as soon as we heard back from them.

    Thread Starter joshuasagraphics

    (@joshuasagraphics)

    Hi there, I managed to do some digging myself to see why we were not allowed to use different payment methods. I found that adding an extra check to see if the payment method was selected did the trick:

    woosquare/admin/modules/square-payments/js/SquarePayments.js

    line: 17 (function handlePaymentMethodSubmission)

    I added this code at the start of the function before the try block:
    if ( jQuery( '#payment_method_square_plus' ).is(':checked') ) {

    If this could be added into a later update or something similar to prevent updates from breaking our site, that would be great.

    We also still have the issue of payments sometimes being marked as CARD_DECLINED_VERIFICATION_REQUIRED if you could provide some more details into why this might be happening and how it can be resolved.

    Thanks.

    @joshuasagraphics,

    We have tested the scenario on our staging environment with PayPal and it’s working fine. Can you please let us know the plugin name you are using for PayPal Payments?

    Thread Starter joshuasagraphics

    (@joshuasagraphics)

    @arsalantariq

    We are currently using the built-in PayPal Standard which comes with WooCommerce.

    https://woocommerce.com/document/paypal-standard/

    @joshuasagraphics,

    Please have a look at the screenshot.

    Thread Starter joshuasagraphics

    (@joshuasagraphics)

    @arsalantariq

    Thank you,

    We have resolved this issue now.

    Now we have a slightly more urgent issue with Square payments failing with the error code: CARD_DECLINED_VERIFICATION_REQUIRED Are you able to provide some more insight into why this might be happening, as this happens with almost all payments customers are trying to make?

    I am also having issues with Square in a woocommerce site causing failure of orders using CHECK OR MONEY ORDER (when Square payments are enables, the check or MO option does not work and the order will not go through) I am losing business daily due to this error. I have disabled SQUARE entirely on the site until you guys can get things figured out.

    @joshuasagraphics,

    Please use the updated plugin shared below also do let us know how it is working for you.

    Download Link: https://we.tl/t-oDoSHq6axz

Viewing 9 replies - 1 through 9 (of 9 total)
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