Can’t use plugin

Hello mmk175,

Thank you for contacting us.

I understand you’re having trouble connecting the Facebook for WooCommerce plugin with your Facebook account.

Could you confirm if this was previously connected to the same domain or if the domain has changed?

Please go to Facebook Login > Settings and check the URL listed under the “Valid OAuth Redirect URIs” section to ensure it matches your current site.

Let me know how it goes. ??

Good Morning,

Where would this information be located exactly? I have checked settings and even search “Valid OAuth Redirect URIs” or parts of it within the settings search bar and I can’t find anything that connects to it.

I assume I login to my own profile and check as you suggested.

Note: I assume it is the same domain as I am coming from the plugin within my site.

Kind Regards

• This reply was modified 2 weeks ago by mmk175.

Hi @mmk175,

It looks like you’re encountering an issue with the Facebook Redirect URI not being whitelisted in your app settings. To locate the current Redirect URI, please follow these steps:

1. Go to Facebook for Developers.
2. Click My Apps in the top-right corner and select the app associated with your WooCommerce store.
3. In the left-hand sidebar, expand Facebook Login and click Settings.
4. Scroll down to the Client OAuth Settings section and locate the Valid OAuth Redirect URIs field. Here, you’ll need to enter the exact redirect URI provided by your WooCommerce plugin.

For a visual guide, feel free to refer to this documentation.

Please give this a try and let me know if it helps!

Hi there,

Thanks for the reply.

I haven’t got anything in there. I checked about as much as I could but nothing.

https://prnt.sc/0U3a6KXUPfVL

The plugin still says this fyi.

https://prnt.sc/Jd8Sh5Hw1zaK

Strange one.

Hi @mmk175,

Thanks for sharing the screenshot! From what I see, it appears there aren’t any apps set up yet, which is why you’re not seeing the Redirect URI under App Settings.

To clarify, do you have another Facebook Developer account created and configured with WooCommerce? If you’ve previously created an app, it may show up. Please check if there’s an existing WooCommerce app connection by visiting this link: Facebook Business App Store and remove the connection if it’s available.

Here’s a full guide on how to remove the connection from the plugin: Uninstall Facebook for WooCommerce.

Once you’ve done that, could you please try the following steps?

1. Delete the Facebook for WooCommerce plugin from your site.
2. Reinstall it, and check again with only WooCommerce and Facebook for WooCommerce enabled, with all other plugins temporarily disabled.
3. Try accessing it in a different browser or an incognito window to rule out any browser extension issues.

Let us know if these steps help!

Morning,

So just to clarify, I did have this plugin set up successfully quite recently but because I had a bunch of strange account in my meta business suite I wanted to delete all of those and start again.

This likely included me delete the facebook store business asset.

-I was confused if this was connected to my pages or not and couldn’t get a straight answer via support at the time so starting from scratch was my next option.

I have had the plugin installed and uninstalled since this time.

It would appear the plugin has changed since the help doc was created.

https://prnt.sc/ZzDWHAi4pF52

I have now disconnected the last store from the plugin.

I will start again now. Thanks for this.

Hi @jonayedhosen

That’s done the trick. Thanks for your help.

Hello mmk175,

Thank you for your reply.

I am glad to know that you have resolved the issue. ??

Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help.

Best regards.