Can’t Use Tools > Export

  • Hello all. Having an odd issue today: I can’t use the Export function anymore. I keep getting a File Not Found error:

    
File not found

Firefox can’t find the file at https://shebloggedbynight.com/wp-admin/export.php?download=true&content=all&cat=0&post_author=0&post_start_date=0&post_end_date=0&post_status=0&page_author=0&page_start_date=0&page_end_date=0&page_status=0&attachment_start_date=0&attachment_end_date=0&submit=Download Export File.

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted.

    (Something similar happens on other browsers, like Opera which says “This site can’t be reached.”)

    Any idea what might be going on? Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Check your files (via FTP or the hosting control panel) and see if wp-admin/export.php is there. If not, Something Bad Happened. Try doing a reinstall of WordPress from dashboard->updates.

    Thread Starter sbbn

    (@sbbn)

    Hello! Thanks for the suggestion, and sorry for the delay — I waited until I updated to 4.9.2 before digging around.

    That file is indeed there, I checked it out on CPanel.

    Then I disabled these plug-ins one at a time to see if it would help: Updraft, WP-Spamshield, Wordfence, and StopBadBots. I just tried those thinking maybe the problem was a security program accidentally blocking access. Disabling them didn’t solve the problem.

    Pretty baffled here. Could there be some kind of conflict with our custom layout?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please install the health check plugin and use the troubleshooting tab to disable *all* plugins and themes, then see if you can export:

    https://www.ads-software.com/plugins/health-check/

    Thread Starter sbbn

    (@sbbn)

    Again, sorry for the delay.

    I finally used Health Check and unfortunately even with all plugins deactivated, I still can’t export.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    What’s the error you get with all plugins disabled?

Viewing 5 replies - 1 through 5 (of 5 total)
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