Can’t view order on order-received after linktype payment

Hi @webmasterfmh

From your provided information, it sounds like your customers are being asked to log in again after they are redirected back from the external payment screen. This could be due to a few reasons.

Session Expiry: The session might expire when users complete their payment and get redirected back to your site. You can try increasing the session expiry time in your WooCommerce settings.

• Cookie Settings: It could also be due to your site’s cookie settings. WooCommerce uses cookies to keep track of cart data. Ensure that your website is set up to maintain these cookies during the entire session.

• Plugin Conflict: Other plugins can sometimes interfere with how WooCommerce handles sessions. Try disabling other plugins one by one to see if the issue resolves. You can find a more detailed explanation of conducting a conflict test here.

• Payment Gateway Configuration: There might be a setting in your Linktype payment gateway that is causing this. Check if there’s an option to maintain the user session after redirection.

If none of these seem to resolve the issue, it could be a more specific problem with your WooCommerce setup. In this case, it would be helpful if you could share a copy of the following:

• System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply here or share it via https://gist.github.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

We appreciate your patience and look forward to resolving this issue for you.

Thanks!

• This reply was modified 1 year, 6 months ago by Shameem R. a11n.