Can’t view pages via corporate VPN

  • Resolved Igor

    (@it4joy)


    4 years, 2 months ago

    When my colleagues are trying to view pages of our web site via corporate VPN the following error is appearing: Unable to access the site (ERR_CONNECTION_TIMED_OUT). When they aren’t using VPN – all is OK. Is it can be related with plugin Wordfence?

    I’m very appreciate you for any answer.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @it4joy and thanks for reaching out to us!

    It could be due to your VPN restrictions but we could easily check.

    Navigate over to Tools > Live Traffic. While being connected to VPN, attempt to visit the site. Are you seeing anything blocked in Live Traffic? If you arent seeing any requests or blocks, it could be your VPN.

    Let me know what you find.

    Thanks!

    Thread Starter Igor

    (@it4joy)

    Hi @wfadam!

    Thanks a lot for your answer. Yes, I didn’t see anything blocked on this page when I was connected to VPN.

    Plugin Support WFAdam

    (@wfadam)

    Hello again @it4joy

    At that point the connection isn’t making it to the website, so the VPN would be the culprit here. Most secure VPNs block HTTP and only allow secure https. This could be a possible issue with your site.

    Thanks again for letting us know and for your support!

Viewing 3 replies - 1 through 3 (of 3 total)
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