Can’t view the assignment by instructors

Hi Hironori,

Thank you for reporting to us.

We apologize for this inconvenience. As you mentioned, the issue is surprising us. Don’t worry, we will fix it soon and best possible to release it next week.

Thank you for your understanding and cooperation.

Warm regards,
Academy LMS

Thank you for your response.

I understand that it is an issue with the plugin.
I’m looking forward to the release.

Hi Hironori,

Thanks for your understanding and patience.

Best regards,
Academy LMS

Hello Hironori,

Great news! We’ve identified the source of your issue, and it can be easily resolved by updating our plugin to the latest version. Simply head over to your plugin dashboard and click “Update Now.”

Once the update is complete, please let us know if the issue persists.

Best regards,
Academy LMS

Hi Satodhru,

I have updated the plugin to the latest version, but the bug still persists.
As an administrator, when I check the admin panel after a student submits an assignment, I can see the submitted assignment.
However, as an instructor of the course in which the assignment was submitted, when I check the assignment list on the dashboard, the submitted assignment is not visible.

Hi @hirosuke0520,

We apologize for any inconvenience you’re facing, as the reported issue is unexpected, given that it’s functioning correctly on our end.

To address this, kindly update the plugin. Additionally, for debugging purposes, could you temporarily deactivate both the cache and security plugins?

If the issue persists, we may need to delve into your site for further analysis and solutions. We appreciate your understanding and cooperation in resolving this matter.

I temporarily disabled ‘Akismet Anti-spam’ and logged in again as an instructor using a browser without cache to check. However, the result was the same, and I was unable to view the assignments.

Hi @hirosuke0520,

In addressing your issue, I understand that without debugging directly on your site, providing a precise solution is challenging.

To ensure we offer the most accurate assistance, I kindly request you to connect with us through our commercial website. This will allow us to conduct a thorough investigation and provide you with a tailored solution.

Thank you

Thank you for your response.

I have contacted you via the inquiry form at the URL provided below. Please kindly check and confirm.

https://academylms.net/support/

Thank you for your patience.

We are actively investigating your issue and anticipate providing you with a solution or response as soon as possible.

Appreciate your understanding.