Cant whitelist an IP

Hi @webexs , thank you for contacting us.

Can you please confirm the block reason you’re seeing on the Wordfence Block Page when you access the site? 

If the IP address has been blocked for violating any rules configured in Wordfence, it should be listed under Wordfence> Blocking with a reason for the block. These blocks usually expire after some time, depending on your settings.

To unblock the IP address, navigate to Wordfence > Firewall > Blocking. Select the checkmark next to the block entry, then click the “Unblock” button.

If you can’t find the IP address on the Blocking page above, check the Live Traffic Page under Wordfence> Tools>Live Traffic and use the advanced filters to specify the IP address that is blocked. Expand the results using the view (eye) icon and share a screenshot of the Live Traffic entry.

Thanks,

Mark

Im trying everything and nothing is working and i need this ip to get unblocked now.

Hi@webexs , thanks for getting back to us.

The Wordfence firewall has a rule turned on by default in Wordfence > All Options that checks for directory traversal attempts. Directory traversal is prevented by Wordfence matching patterns in URL requests to your site, such as “../../” that are attempts to access the directory and contents of the wp-config file, such as the database connection information that should be blocked.

 If you are 100% sure that this is a false positive, you can click on the “ADD PARAM TO FIREWALL ALLOWLIST“ button on the Live Traffic Entry to allowlist it.

Let me know if this helps.

Thanks,

Mark.