Capability/Permission issue

Hi @hugosilva23,

What is the users role?

What plugin is this happening for?

And you are certain that with the plugin deactivated the user can access the menu ok? Have you double checked to make sure that the menu link goes to the exact same location with the plugin active/inactive?

@northernbeacheswebsites I’m having the same problem with Site Kit by Google.

When I deactivate or delete the plugin, the permissions return. When it is active, the Site Kit page is no longer accessible to users other than administrators. I even tried uninstalling the plugin and reinstalling it so I could do all the configurations from scratch, but the WP Custom Admin Interface unfortunately leaves a lot of residue in the database, which also prevented me from completely redoing the configurations to try to solve the problem. When it is deleted, it leaves all the data. I have already wasted a lot of time trying to solve it, and Site Kit is much more important than Custom Admin because of its impact on SEO. It was the best customization plugin I found, but this problem ends up leaving a lot to be desired because it causes lack of access. ??

@hugosilva23, @northernbeacheswebsites I was able to solve the problem through the “Advanced functionality tab“.

1. This was done by going to the following path: Custom Admin Interface > Admin Menu > Advanced functionality
2. after that I went to the menu option of the desired plugin and changed the switch to “read” in its last column.

• Note: In my opinion this is still an error and needs to be corrected, because the user already has native permission granted by me and it was the plugin that removed it, but this may help those who need to solve it quickly.
• Note 2: I recommend after using this option to return the “Advanced functionality” tab to “Simple functionality” to avoid the possibility of making other changes that may generate errors, remembering that the changes will remain saved.

• This reply was modified 3 weeks, 5 days ago by Mariana Viana. Reason: add image

Hi @marianaviana,

I am so glad you were able to come up with a workaround using the advanced functionality; this is exactly why I put that in there, so I am glad you put that to good use.

Also, if you ever want to fully delete the settings created by the plugin, please go to the “Manage Settings” submenu item of our plugin, and then click “Delete Plugin Settings” and then you can actually choose what modules settings you want to delete. So you can just delete the custom menu settings and that will give you a true start from scratch experience. Thanks,