Captcha image not showing.

Annie
Your problem is definitely due to securi.
You have the wp-content directory hardened and this is the problem.

Hi Kevin,

Yesssss, you hit the jackpot haha, it was the hardening in Sucuri.
That is why that one site did not have this issue, it has no Succuri installed!

I thought it was not Succuri, as I deactivated every single plugin before, but seems the hardening keeps being active even with the plugin active.

Now I reversed the hardening and the image shows up again and captcha works just fine.

One thing I dont understand, this hardening was turned on before and never had the captcha issue before with your plugin?

Anyways, thanks a lot for your help Kevin!

Annie

Correction:

I thought it was not Succuri, as I deactivated every single plugin before, but seems the hardening keeps being active even with the plugin NOT active.

Wonder if this helps Questas as well?

Could be?
Could also be a cache issue.

@logologics – This is because Sucuri is writing to your .htaccess file, if it does not remove what it has inserted when deactivating, you will probably have to manually wipe that via FTP or whatever file manager you use.

I am using BPS Pro for security. The plugin is whitelisted. hmm

One site is a development site with no security running.

What does whitelisted mean?

@ Graig,

Correct, I tested it and it removes the .httaccess when you reverse the hardening in its settings.

If one would just deactivate or even remove the plugin and not first reversed the hardening, in that case one should indeed remove it manually.

Annie

@ Kevin,

Well the caching was only in the site where I provided the login for you. The other sites have no caching what so ever. It was resolved with reverting the hardening of Sucuri in my case.

However, still strange that I could update before, never had to revert hardening and things went just fine. Maybe something with the WP core updates?

Annie

With Bullet Proof Security Pro the plugins that you install need to be whitelisted to operate properly.

good to know ??

OK The development site was a clone from one of my other sites, the htaccess files were cloned. I deactivated the security when I cloned it but it kept my secure htaccess files in place. Now I have reactivated BPS and deactivated they secure-htaccess files and now the captcha is visible. Will have to work on this, will contact BPS for a solution and will post here.

I have downloaded and tested the Testimonial Basics plugin with both BPS and BPS Pro.

BPS and BPS Pro do not block anything in this plugin so no whitelist rules are needed in BPS or BPS Pro.

If you have WP Super Cache installed then you need to create an exclude rule for your Testimonial Basics Input Form pages/URI’s

On the WP Super Cache Advanced tab page

Add here strings (not a filename) that forces a page not to be cached. For example, if your URLs include year and you dont want to cache last year posts, it’s enough to specify the year, i.e. ’/2004/’. WP-Cache will search if that string is part of the URI and if so, it will not cache that page.

Using example Testimonial Basics Input Form URI of: /my-testimonial-basics-input-form.
Your WP Super Cache exclude rule is: /my-testimonial-basics-input-form/

Correction made above: The captcha displays correctly on both the WordPress 2015 and 2014 themes. The issue was WP Super Cache caching the input form so that saved options were not being displayed as changes were made to options.

The other possibility is that you have added additional custom code (not BPS Bonus Custom Code – the testing site uses all of the BPS Bonus Custom Code bits of code) to BPS Custom Code that is causing the problem. So by activating BPS Default Mode you are removing that additional custom code. See the Custom Code Note here to troubleshoot that possibility: https://forum.ait-pro.com/forums/topic/read-me-first-pro/#bps-pro-general-troubleshooting