Captcha not appearing on Password Recovery form

  • When a user attempts to recover their password, they’re presented with the field to enter their email and submit but there isn’t any captcha showing. When they enter their email and submit it, they’re given an error that they’ve entered the wrong captcha.

    Is there something I need to put in the code of my site to make the captcha visible on the password recovery form?

    Thanks.

    https://www.ads-software.com/plugins/blue-captcha/

Viewing 1 replies (of 1 total)
  • Plugin Author jotis

    (@jotis)

    Hello.

    You don’t need to add any script to your blog, Blue Captcha plugin should create the necessary script on recovery form once the corresponding option is enabled (Blue Captcha Options -> Password Recovery Options). Captcha images should be displayed normally.

    I guess that you have enabled Blue Captcha on password recovery form but Captcha Image is not displayed. Right?
    Are Blue Captcha Images displayed in other forms (in comments or login form)? Or they appear “broken” in the rest forms too?

    When you are on password recovery page, press Ctrl-U in order to preview the html code of the page. You need to find the following piece of script:

    <div align="center">
	<img id="blcap_img" src="https://yourblog.com?bcapact=gen&id=P921191.........." width="200" height="50" alt="Blue Captcha Image" title="Click to refresh Captcha Image" onclick="blcap_refresh_captcha();" onmouseover="style.cursor='pointer';" /><span onclick="blcap_refresh_captcha();" title="Click to refresh Captcha Image" onmouseout="style.color='black';style.cursor='';" onmouseover="style.color='red';style.cursor='pointer';">Refresh</span>

			<label for="user_captcha">Captcha
			<input type="text" name="user_captcha" id="user_captcha" title="Enter Captcha here" value="" size="15" tabindex="20" /></label>

			<input type="hidden" name="captcha_id" value="P921191.........." />
	</div>

    [Moderator Note: Please post code & markup between backticks or use the code button. Your posted code may now have been permanently damaged by the forum’s parser.]

    Is the above script present in your html code? If it’s not, then something is wrong.

    What other plugins have you installed in your blog?

    It’s possible that another plugin interacts with Blue Captcha, causing dysfunctionality to blue captcha images. This is quite possible if you use another plugin concerning password recovery function of WordPress.

    If you want me to help you more, you could give me your blog address in which the captcha problem appears. I am very curious about this problem of yours.

    If you don’t want to give your site URL here, please kindly visit

    https://mybluestuff.blogspot.gr/p/contact.html

    and send a message providing information about your blog – please also provide a valid email address so that I can contact with you!

    Best regards,
    Jotis

Viewing 1 replies (of 1 total)
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