Captcha not disabling

Hi, are you sure it is the plugins captcha? Do you have any other plugin or theme that might have captcha capabilities? Did you try to test this from a different browser? Did you delete the browser cache before carrying out a test?

It’s showing up in multiple browsers so it isn’t a browser cache issue. I even deleted the plugin, made sure the captcha was gone, and then reinstalled & activated the plugin. As soon as the plugin was active, the captcha reappeared, even though I didn’t select any options or reinsert the rules into the .htaccess file.

Is there a specific piece of code in the .htacces or wp-config.php that I could look for to delete the captcha manually?

Can you create a screen capture of the login and registration page. I am curious to see what captcha is displaying on your website.

Also can you share which settings you checked in the plugin to disable the captcha?

Thank you

I don’t have a place to upload a screenshot. The captcha says:

“Please enter an answer in digits: [number spelled out] + [number digit] = [text box]“

I don’t have any other captcha plugins on the site so this would be the only one generating it. It is this plugin because the captcha disappeared when I deactivated the plugin.

To disable, I used the following setting: I went to WP Security -> User Login -> Login Lockdown and unchecked “Check this if you want to enable the login lockdown feature and apply the settings below.”

I also did the same under WP Security -> User Registration -> Registration Captcha and unchecked “Check this if you want to insert a captcha form on the WordPress user registration page (if you allow user registration).” I saved the settings on both.

Both of them are currently unchecked, but the captcha is still on the login page and registration form.

Do you use CDN?

Can you disable all your other plugins except this one. Then carry out a test?

If the above does not work can you delete and remove the plugin by following these steps.

– Disable and delete the plugin from your website.

– FTP into your website and download the .htaccess file to your computer and edit and remove all the code between and including the following tags:
# BEGIN All In One WP Security
# END All In One WP Security

– Log into phpMyAdmin and locate the database for the website you are having problems with. Look for any table entry with the following name aiowps and delete those tables.

There should be 5 tables associated with this plugin:
aiowps_events
aiowps_failed_logins
aiowps_global_meta
aiowps_login_activity
aiowps_login_lockdown

The above will remove this plugin and all traces from your website. Then you can install a fresh new copy. Make sure the captcha is not enabled. Then report back with your results.

Thank you