Captcha not recognising correct entries

  • karenkisswp

    (@karenkisswpwebsites)


    8 months ago

    Hi,

    The captcha was working on a new clients website until it isn’t any more. It doesn’t matter what settings we’ve tried the message appears “Please complete the captcha.” and we can’t login.

    Where can we look to see what is causing this?

    Thanks for your help,
    Karen

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  • Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Could you please complete the following steps in order to detect the problem and find its solution.Before performing the following steps, we recommend that you do a full backup of your site.

    1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains.

    2) Deactivate all of your plugins except Captcha and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again.

Viewing 1 replies (of 1 total)
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