Captcha not showing and can't login without it!

  • Resolved BrendaGalloway

    (@brendagalloway)


    9 years, 2 months ago

    I updated the Captcha as suggested on 12/26/2015. Now, when I attempt to login, there is no Captcha shown – only my username and password – yet it won’t log me in without the Captcha (that doesn’t exist on the page!). How do I get in? This is for admin as well as members (it is a membership website using WishList). I can’t access anything at all, so obviously, Dashboard is inaccessible. HELP!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    What plugin are you using for the CAPTCHA?

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter BrendaGalloway

    (@brendagalloway)

    It was a WishList plugin problem. Had to delete cookies, JavaScript, etc. to basically dumb-down the browser – real headache to get in! But all solved now, thanks.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Captcha not showing and can't login without it!’ is closed to new replies.