Captcha not visible on IE

It came back!
It had just gone on a day trip I guess.

I have exactly the same problem. Captcha works fine on other browsers but there’s no sign of it in IE, despite deleting cache.

Hmm… @rsdhupia anything more you can say about the conditions under which it came back?

@stevem can you give me the exact version of IE you are using, so I can try to reproduce it?

It’s version 11.576.14393.0
I have just been to Google’s demo page at https://www.google.com/recaptcha/api2/demo and another demo site at https://www.finalwebsites.com/demos/custom-captcha-image-script/ and reCaptcha is invisible in IE11 in both cases so I wonder if it’s a problem with reCaptcha rather than your plugin?

Indeed, it does appear to be a known issue @stevem. Any chance this helps?

https://support.google.com/recaptcha/answer/6223838?hl=en

Unfortunately not as there are no sites listed as using Compatibility View. Suggestions on some forums to enable a group policy setting “Turn off Data URI support” aren’t relevant either for personal editions of Windows.

I have an account with a company that happens to use reCaptcha for their logins which exhibits the same problem, so I have asked their technical support for help. If they suggest anything useful I will report back here.

Please do report back what you know. Meanwhile, I’ve added the link to the Google page on IE compat. mode to the FAQ.

Unfortunately I didn’t get anywhere as the company’s IT support was atrocious, suggesting things that I told them I had already tried, confusing Java with JavaScript and then adding insult to injury with “this is out of scope of [name of company] and confirmed to be an issue related to IE only and not caused by our site I’ll unfortunately need to direct you to local tech support or support.com”

The only interesting thing they did refer me to was https://developers.google.com/recaptcha/docs/faq which says the cause could be conflicting plugins or an unstable network. It’s neither of these as IE in safe mode doesn’t show the reCaptcha and Firefox on the same machine and network does show it.

I’ll post here again if I find a solution but I’m not hopeful.

@robertpeake….Hi, I haven’t worked on that system for quite some time, will be returning to work on that system a bit more soon. As of now I haven’t been informed of the issue recurring. And I didn’t do anything at all that day to fix the issue…as it was working fine on Chrome and Firefox, I decided to wait it out. It just happened to be back by the end of the day. I’ll post here if the issue happens again…Thanks for the response and the info.

One small advance. IE NetRenderer tests websites in IE. Using https://www.google.com/recaptcha/api2/demo doesn’t show the Captcha but if you tick the box to slow down the rendering by around 3 seconds then the Captcha does show.

Thanks for all this sleuthing, @stevem. Unfortunately, I’m guessing that the slow rendering case for the captcha is entirely within code under Google’s control, so not sure any adjustment on the WP side will remedy (or work around) the current state of affairs. have you tried getting a bug report in to Google? Or raising it on one of their forums?