Capture of abandoned carts [ Triggers even after the purchase is completed ]

  • Resolved brjmichael

    (@brjmichael)


    6 months, 2 weeks ago

    Hello! Firstly, I would like to congratulate you on the excellent tool you provide us.

    At the moment I’m having an inconsistency problem with abandoned carts. I use a webhook to receive identified abandoned cart data and then trigger it via WhatsApp. However, an abandoned cart is being identified whenever a customer completes a purchase. This doesn’t seem as expected.

    In the settings, I set the time limit to 300 minutes (5 hours) for a cart to be identified as abandoned. Still, I am facing this problem.

    What could be causing it and why does it happen?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @brjmichael,

    Is this issue happening with all abandoned orders or only with a few? Are users paying for the order within the time limit of 300 minutes, but the order is still being marked as abandoned?

    Looking forward to hearing from you.

    Plugin Support Aamir

    (@aamiribsf)

    Hello @brjmichael,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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