Capture payment automatically

  • Resolved xiaobijou

    (@xiaobijou)


    3 years, 8 months ago

    Hi,

    Upon updating the plugin recently, we noticed that the Amazon payments are not captured automatically, but rather “authorized”. The status of Amazon pay orders would be “on hold” instead of “processing” and we have to go into the order and capture the payments manually, which changes the status to processing.

    Is there anyway to capture the payments automatically like other payment gateways (PayPal, stripe, etc). It was fine before the update.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter xiaobijou

    (@xiaobijou)

    Also just to add to the info – our current setting is that “authorize and capture payment when order is placed”, which hasn’t changed since we started using the plugin. Unfortunately it only authorizes and does not capture automatically anymore.

    Plugin Support Christian

    (@christian1983)

    Hey @xiaobijou,

    Hope you are doing well!

    is this happening with all the transactions?

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Hi @christian1983,

    We have had the same problem since June 17. Before that, all transactions worked without any problems. We also had not made any updates or system changes. It was suddenly there. It does not affect all transactions, but most of them. Is there any more info on the case yet.

    With best thanks and greetings from Berlin
    Mark

    Hi @christian1983,
    We have the same problem, too. I am not sure when it started but it might be around three weeks ago with the latest update. The problem seems to be two-sided. Customers also get to see some sort of error message which they say roughly reads like this: “Something went wrong in the payment process. Please try again.”

    From our end we can see the order but the payment is not captured automatically. I can capture it manually, though, by clicking on capture payment in each order.

    Payment capture in the settings is set to: “Authorize and capture the payment when the order is placed.”

    It worked fine before for a long time.

    Plugin Support Christian

    (@christian1983)

    Hey @derweltbuerger @riberlin

    Hope you are doing well!

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 6 replies - 1 through 6 (of 6 total)
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