Card data saved, even though disabled, & ‘Future Payments’ issue

  • Resolved l2sadmin

    (@learn2soarmusic)


    1 month, 1 week ago

    When using the ‘New Checkout Experience’, for our simple subscription products, customer card details are being saved automatically by Stripe. But in our settings, we’ve deactivated ‘Link’, and deactivated the option to ‘Enable payments via saved cards’. So, why is customer card data still being saved? For our particular customer set, where customer accounts are often shared around an organisation, this is actually a serious security concern.

    Then, on top of that, we’re getting the annoying message below the card fields that says,

    “By providing your card information, you allow [vendor name] to charge your card for future payments in accordance with their terms.”

    BUT we have auto-renewals turned off by default! (Woocommerce > Settings > Subscriptions > Renewals > Manual Renewal Payments > Turn off Automatic Payments). We actually make a selling point of there being ‘NO automatic renewals’. And it works for us. Therefore, if a customer wants to renew their annual subscription with us, they must manually do so by entering their card details again. We don’t want to automatically charge future payments, and this awful text is a conversion killer for us. It has to go.

    We have reverted to legacy checkout as everything still works as expected with the legacy version, but now I’ve found out that the Legacy Checkout is being decommissioned in less than 2 weeks! Seriously? I’ve sought help from Woo’s ‘Happiness Engineers’ and tried lots of CSS fixes for the ‘future payments’ message, but nothing works. Seemingly, the only fix is for you guys to change your plugin. I’ve already added two feature requests, but they haven’t even been looked at. What else can I do, to get you guys to fix this please as a matter of urgency?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @learn2soarmusic ,

    I hear your concern, and I’m sorry to hear about the issue you’re experiencing!

    Are you perhaps using the WooCommerce Subscriptions extension to enable subscriptions on your site?

    If so, since this ties in to a premium extension, you’ll need to contact us directly via?Woo.com → My Account → Support. You may need to log in to the account used to purchase the extension, before you’re able to access that page.

    As per the?forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there.

    Cheers!

    Thread Starter l2sadmin

    (@learn2soarmusic)

    Thanks for the message, but it’s not applicable. Yes, we do use that Woo Subscriptions plug-in, and yes I’ve already been through the Woo support system, as per your recommendation. But after weeks of messages backwards and forwards, the Woo support team have come to the conclusion that the issue isn’t anything to do with Woocommerce, or the subscriptions plugin, it’s all to do with the free stripe gateway plug-in. That’s what needs fixing. That’s why I’m on this forum. Hoping somebody has some idea how to fix this thing.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello l2sadmin,

    Thank you for the clarification.

    It’s worth noting that the WooCommerce Stripe Payment Gateway is also developed by the WooCommerce team, so you can create a support ticket specifically for that plugin as well.

    I recommend submitting a new ticket at WooCommerce.com and selecting Stripe as your product.
    Once you’ve created the ticket, please share the ticket number with me, and I’ll ensure there’s a swift follow-up.

    I understand the importance of resolving this, especially since it’s a matter of security, and I’m here to assist you further.

    Best regards.

    Thread Starter l2sadmin

    (@learn2soarmusic)

    Hi Zubair,

    You recommend submitting a, “ticket at WooCommerce.com and selecting Stripe as your product.” But that’s what I did! Way back on the 20th Sep is when it started.

    Neverthless, I’ve done it again. The new ticket number is: 8915143

    Thanks

    • This reply was modified 1 month, 1 week ago by l2sadmin.
    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @learn2soarmusic ,

    Thanks so much for sharing that! I can see that the ticket has landed safely in the queue. You should receive a response within 24-48 hours.

    Since further support will be provided there, I’ll go ahead and mark this as resolved however feel free to create a new topic if you need any further help.

    Cheers,

Viewing 5 replies - 1 through 5 (of 5 total)
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