Card Declined/Payment Failed

Correct however, gateways can add error messages of their own if a payment is rejected.

Hi Mike,

Thanks for that.

So this message that gateways can add – will the be added on the ‘Cart’ page on my website when it gets redirected and replaces the text ‘Your order was cancelled’ with an error code that the gateway developer should change? Or is this message shown on the merchants site?

Because I am telling him to do this and he keeps telling me it is not possible because WooCommerce does not have a page for this.

Any assistance on the best way to tell the developer what to change/edit will be useful code wise.

Many Thanks,
Jawad

It depends on how the gateway works really. If its direct (i.e. it takes payment as soon as you place order), adding a notice is really easy – no need to even change order status because it won’t be made.

If its offsite, usually you’d return to the thanks page where the user would get an option to try again.

Auth.net DPM for example which is mine, redirects back to the store, and if there was an error it passes an error message via query string to the thanks page:

$order->update_status( 'failed', $e->getMessage() );
			$redirect_url = add_query_arg( 'wc_error', $e->getMessage(), $order->get_checkout_payment_url( true ) );

Hi Mike,

Thanks for your reply. The gateway plugin is relatively simple and consists of one file – if you wanted to have a look:- https://github.com/SSLWireless/Woocommerce-sslcommerz-v2.4.6/blob/master/index.php

Currently – after clicking checkout the website redirects to the merchants website for the customer to enter their card details. Then customer then gets redirected back to my website with the correct response – so successful transaction redirects to the Thank You page.

At the moment I am testing the responses in sandbox and when I choose ‘Failure’ it responds by going back to cart page with the message ‘Your order has been cancelled’ and sets the status to ‘Failed’. Is it possible to return to cart page but modify the notification message from ‘Your order has been cancelled’?

Many Thanks,
Jawad

If I were doing it, I’d return to either the thanks page or the wc-api endpoints, then redirect with a better error message. Like the above example.

Hi Mike,

Please look at my thanks page:

https://i.gyazo.com/6f01e79fa65caae47f748987fe0a2ded.png

Where would the error message be displayed on this page?

Where would the button be to attempt to order again?

Also – this is the URL for the page ‘checkout/order-received/1561/?key=wc_order_56e80bea47076’ – surely this will confuse customer? But also set the status to processing?

Thanks for your help.

Many Thanks,
Jawad

It would be at the top, and most of the other content would be hidden. You can simulate the error itself. Go to the page and add this to the address bar:

?wc_error=I%20am%20a%20fish

Hi Mike,

Thanks for your response. So I went back and used this URL ‘checkout/order-received/1561/?wc_error=I%20am%20a%20fish’

And it outputted error message ‘I am a fish’

But also Notice: Undefined variable: order in /plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php on line 208

‘Thank you. Your order has been received.’

Surely it should not output the last statement ‘your order has been received’?

I suppose my main query is – it would be slightly odd for the URL to also be ‘/order-received/’ when in fact it got declined?

Furthermore, doesn’t going to the Thank You page process it as an order, meaning that the products would no longer be in the cart – as it would need to have the products in the cart and the button to attempt to order again which I cannot see?

I am happy to use your method but having a bit of trouble wrapping my head around it. Could you possibly show a screenshot of your gateway plugin failure response page including the URL?

I just need some solid details to go back to the developer with so I can explain to him how it should be.

Many Thanks,
Jawad

Furthermore, doesn’t going to the Thank You page process it as an order, meaning that the products would no longer be in the cart – as it would need to have the products in the cart and the button to attempt to order again which I cannot see?

Again this was just an example, the developer doesn’t have to send the user here. It was just an example. His code can send the user anywhere; cart, checkout, anywhere, and it can append the error message. Use whatever is most appropriate.

The thanks page is just useful because if the order status is failed, a retry button is presented to the user. In your test, the order status wouldn’t have been failed.

So going back to the original qu:

I am currently talking to a gateway developer and they say WooCommerce does not have a failed transaction landing page – is that correct?

This is true, it doesn’t have a dedicated failed page. So perhaps use checkout or the order received page with an error message.

Hi Mike,

Thank you for that information. That’s what I needed to know. Currently – the gateway falls back to cart page with the notification “Your Order has been Cancelled”.

I think the best way would be to fallback to the ‘Checkout’ page with the appended error message and have the status set to ‘Failed’.

That is what I was mainly after – appending the message ‘Your order has been cancelled’ but the developer kept saying it was not possible. But you confirmed it now so I will show him this.

Many Thanks,
Jawad

Hi Mike,

One more quick question as well:-

Currently, an updated plugin by the developer, when a ‘Failed’ payment is simulated the fallback page is the ‘Cart’ page and status is set to ‘Failed’.

The Cart page however is empty with no products that were added prior to the failed simulation?

The only way to be able to allow customer to ‘Order Again’ with the products still in the cart would be to set the fallback page to the Thank You page? Is it not possible to fallback to the Cart or Checkout page with the products still in the cart?

Many Thanks,
Jawad

Hi Mike,

Any update on my earlier query?

One other thing I was curious about is the order Thank You page. If you copy the URL including the wc key, then a customer can always go back to this page?

Usually I find with most shopping sites that the Thank You page is one off or has a session expiry, so something like after 15 minutes it will expire – is this possible?

Many Thanks,
Jawad

P.S Are you using Annotate for uploading screenshots? How are you uploading to the domain: https://annotate.driftt.com/view?i=xqpkxk9wrsld7pl%2F2016-03-16_at_00.19.png%2F ?

I have had a similar issue with a Failed Transaction without any details. It mostly says Server Error, but no details. It is probably coming from Authorize.net, but I would like to be able to change this wording to something more helpful to the customer. Where can I go to change this message?

Thanks.

The only way to be able to allow customer to 'Order Again' with the products still in the cart would be to set the fallback page to the Thank You page? Is it not possible to fallback to the Cart or Checkout page with the products still in the cart?

The cart can be cleared by gateways which is what is happening here. If you direct to ‘thanks’ page, the items are still listed. Thats why I prefer it.

airmvp23g please don’t hijack other uses threads. Make your own.

Apologies