Card empty’s after login

Hello @mvlaspld,

Thanks for reaching out to us! I wonder if there’s something wrong with the WooCommerce plugin that you’re using. The first line of your error message says:

PHP Fatal error Uncaught Error: Call to undefined function wc_empty_cart() in /wp-content/plugins/woocommerce/includes/class-wc-session-handler.php:372

However, the function function wc_empty_cart() is part of the WooCommerce core and defined in https://github.com/woocommerce/woocommerce/blob/9db2c452905ebf796a8e8b4d63db64b57e169dbe/plugins/woocommerce/includes/wc-cart-functions.php#L31-L39.

I suggest trying the following steps:

• Creating a backup of your site.
• Deactivating and uninstalling the current WooCommerce plugin.
• Installing and activating the WooCommerce plugin again.

If this does not help, I suggest running a complete plugin/theme conflict test by doing the following steps:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

Hello @nielslange, I have followed your steps there is one plugin that causing the behavior of clearing the shopping card after login.

Currently all plugins are now active including the template expect the one that gives this specific issue.

But the plugin is “Jetpack” that gives problems and cant see the relation of this issue with Jetpack.

Of course my hope is that there will be a solution, due the options that this plugin provides.

What would be the next step? contact Jetpack?

Hi @mvlaspld

there is one plugin that causing the behavior of clearing the shopping card after login. Currently all plugins are now active including the template expect the one that gives this specific issue.

Just to confirm – you ran a full conflict test as advised above, and the “Jetpack” plugin came out as the culprit?

I other words, the problem no longer exists if “Jetpack” is disabled?

If you suspect Jetpack is causing the issue, then you can request support on this forum where the concerned team will investigate further: https://www.ads-software.com/support/plugin/jetpack/

In your support request there, please include:
1) A brief description of the issue
2) A link to this thread
3) A copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it as a comment in your thread.

I did a little more testing, its the combination of Jetpack and WooCommerce Payments thats causing the issues.

– Disabled all plugins, except WooCommerce and JetPack enabled – No issues
– Only WooCommerce, WooCommerce Payments and Jetpack enabled issue are back again.
– Only WooCommerce, WooCommerce Payments enabled – no issues.
– Only WooCommerce, Jetpack – no issues.

Enabled all plugins including Elementor theme and also issue is there
– All plugins enabled, and disabled Jetpack and the issue is gone again.
– All plugins enabled including Jetpack and disabled WooCommerce Payments and also the issue is gone.

It looks like there is a conflict between Jetpack and WooCommerce Payments. When both enabled there is an issue that the shopping card been emptied direct after login. When one of those 2 are disabled the issues not appearing.

So that Jetpack is the main cause, I dont think that Jetpack is the issue, more that there is conflict between both plugins.

Is there a way to solve this, we can’t launch untill this issue is solved and we would love to have this fixed.

Hi @mvlaspld

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to your response.

Hello,

hereby

### WordPress Environment ###

WordPress address (URL): https://*.eu
Site address (URL): https://*.eu
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2
PHP Version: 7.4.26
PHP Post Max Size: 32 MB
PHP Time Limit: 180
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: ra_
Total Database Size: 99.42MB
Database Data Size: 85.72MB
Database Index Size: 13.70MB
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### Post Type Counts ###

aoc_popup: 1
attachment: 161
br_labels: 1
co_cards: 22
co_descriptions: 66
co_log: 107
co_positions: 3
co_readings: 1
custom_css: 1
customize_changeset: 43
e-landing-page: 1
elementor_library: 1
flamingo_contact: 7
flamingo_inbound: 1
giftcard: 4
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 41
page: 32
popup: 6
popup_theme: 8
post: 42
product: 525
product_variation: 18
pronamic_domain_page: 1
revision: 375
sp_easy_accordion: 2
staticblocks: 16
viwec_template: 17
wbcr-snippets: 5
woo_free_gift_rules: 1
wp_global_styles: 2
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

Query Monitor: by John Blackbourn – 3.10.1
Akismet Anti-Spam: by Automattic – 5.0
Burst Statistics – Privacy-Friendly Analytics for WordPress: by Really Simple Plugins – 1.2.0
Code Snippets: by Code Snippets Pro – 3.2.0
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.2.1
Complianz – Terms and Conditions: by Really Simple Plugins – 1.1.2
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Creative Mail by Constant Contact: by Constant Contact – 1.5.4
Easy Accordion: by ShapedPlugin – 2.1.17
Elementor: by Elementor.com – 3.7.4
Email Verification for WooCommerce: by WPFactory – 2.4.1
XStore Core: by 8theme – 4.3.2
Facebook for WooCommerce: by Facebook – 2.6.22
Flamingo: by Takayuki Miyoshi – 2.3
Flexible Checkout Fields: by WP Desk – 3.4.2
Google Listings and Ads: by WooCommerce – 2.1.1
Health Check & Troubleshooting: by The www.ads-software.com community – 1.5.0
Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.3
Hide/Remove Metadata: by Catch Plugins – 1.2.5
Jetpack Protect: by Automattic – 1.0.4
Jetpack: by Automattic – 11.3.1
MailPoet 3 (New): by MailPoet – 3.96.1
Manage Notification E-mails: by Virgial Berveling – 1.8.2
Popup Maker: by Popup Maker – 1.16.7
Redis Object Cache: by Till Krüss – 2.2.0
TranslatePress – Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.3.7

WPC Product Bundles for WooCommerce (Premium): by WPClever – 6.3.8
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0
EU/UK VAT Compliance for WooCommerce (Free): by David Anderson – 1.27.10
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.14
WooCommerce Payments: by Automattic – 4.7.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce: by Automattic – 6.8.2
Wordfence Security: by Wordfence – 7.6.1
WP Debugging: by Andy Fragen – 2.11.14
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.7

WPC Variations Radio Buttons for WooCommerce: by WPClever – 3.1.7
YITH WooCommerce Wishlist: by YITH – 3.12.0

### Inactive Plugins (3) ###

Buy one get one free: by PI Websolution – 1.9.76
Delivery & Pickup Date Time for WooCommerce: by CodeRockz – 1.3.36
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.8

### Dropin Plugins (2) ###

db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
jagif-gift (jagif-gift)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #3015 – /shop/
Cart: #6 – /cart/
Checkout: #7 – /checkout/
My account: #18 – /my-account/
Terms and conditions: #2839 – /terms-conditions/

### Theme ###

Name: XStore Child
Version: 1.0
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.3.2
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/cart/proceed-to-checkout-button.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/review-order.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore-child/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: NL
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-12 09:52:03 +02:00
Options: ?
Notes: 38
Onboarding: completed

### WooCommerce Payments ###

Version: 4.7.0
Connected to WPCOM: Yes
Blog ID: 208232191
Account ID: acct_1LGJVF2Hp80TBcCv

### Action Scheduler ###

Canceled: 3
Oldest: 2022-08-31 15:46:37 +0200
Newest: 2022-09-07 13:58:52 +0200

Complete: 1,609
Oldest: 2022-08-11 18:38:38 +0200
Newest: 2022-09-11 15:01:34 +0200

Pending: 4
Oldest: 2022-09-11 15:16:34 +0200
Newest: 2022-09-12 13:20:07 +0200

### Status report information ###

Generated at: 2022-09-11 15:03:04 +02:00

Hi @mvlaspld

Thanks for your system status.

Only WooCommerce, WooCommerce Payments and Jetpack enabled issue are back again

Upon checking it, we can see that WooCommerce, WooCommerce Payments and Jetpack are up to date and therefore these plugins shouldn’t be the root cause of the problem.

I also noticed that you have a cache plugin enabled:

Redis Object Cache: by Till Krüss – 2.2.0

Please note that Cart, My Account and Checkout pages need to be excluded from caching:

https://woocommerce.com/document/configuring-caching-plugins/

Can you purge the cache and make sure the Redis Object Cache plugin is excluding and not caching the above pages? If you’re not sure how to check the setting please contact the plugin author on their support forum here:

https://www.ads-software.com/support/plugin/redis-cache/

Hope this points in the right direction.

Yes Redis Object Cache is installed and indeed also excluded WooCommerce.

Also as stated earlier, when ALL plugins are disabled except WooCommerce, WooCommerce Payment and JetPack also the issue appears. so this is not Redis or any other plugin.

Hi @mvlaspld

I understand that after disabling the cache plugin, the error still persists.

Jetpack Protect: by Automattic – 1.0.4
Jetpack: by Automattic – 11.3.1

Can you please clarify which Jetpack plugin are you referring to that you thought was the root cause of the problem?

If you could please disable Jetpack Protect: by Automattic – 1.0.4 only and see if that works?

Otherwise, if it still did not resolve the issue, please open a support request for us to investigate further.

Please include a link to this forum thread for us to check what has been done so far.

Thanks!

• This reply was modified 2 years, 6 months ago by xue28 (woo-hc).

Hello, @xue28 ,

Yes also after the updates of the plugins the issue still remaining.

when I use a clean browser (cleaned cookies, cache and history) it works perfectly, but when logout and take a new item, put in the shop and retry again with login, the issue is back.

The main issie are the Jetpack: by Automattic plugin together with main core of WooCommerce and The WooCommerce Payments.

I will make a support ticket

Hi there @mvlaspld ??

I will make a support ticket

Thank you. I will go ahead with closing this thread now; feel free to open a new one if you still need assistance.

Hi,
I have the same problem, how have you resolved the issue?

Hi @nadiois

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

We’ll be more than happy to help there ??