• Resolved estebancosin

    (@estebancosin)


    Hi! I’been using a checkout page that used to work ok, but I wanted to made some changes.
    In the new checkout page, stripe fields are not editables, I mean users cannot fill in the credit card number, cvc, etc.
    So strange! Same site, same keys, same everything.
    If you want to take a look: https://emprendemy.com/checkout2/

    Thanks in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @estebancosin,

    This problem is usually caused by a conflict with your theme or another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

    Thread Starter estebancosin

    (@estebancosin)

    Hi Amir, and thanks for your reply.

    The strange thing is: in my older checkout page (https://emprendemy.com/checkout/) the card fields are ok and can be filled in.

    In my new checkout page (https://emprendemy.com/checkout2/) fields are not able to be filled in.

    So, I’m sure plugins, theme and other general aspects are ok.

    What do you think?

    Cheers!

    Hi @estebancosin

    I checked your site and verified that the input fields for the credit card details are not editable on my end:

    Image Link: https://snipboard.io/c1ku6O.jpg

    Upon checking the Stripe element is not added to the page:

    Image Link: https://snipboard.io/Pofvky.jpg

    Just to rule out any conflict here, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Let us know how it goes!

    Thread Starter estebancosin

    (@estebancosin)

    Hi @xue28 thanks for your help ??

    I did what you said, and problem is still there.

    So here is the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://emprendemy.com
    Site address (URL): https://emprendemy.com
    WC Version: 7.0.0
    REST API Version: ? 7.0.0
    WC Blocks Version: ? 8.5.1
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.5
    PHP Version: 7.4.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
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    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: wp_
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    Oldest: 2022-09-26 19:19:42 -0300
    Newest: 2022-10-26 11:08:01 -0300
    
    Failed: 27
    Oldest: 2021-09-15 11:52:16 -0300
    Newest: 2022-08-06 14:10:48 -0300
    
    Pending: 3
    Oldest: 2022-10-26 11:23:01 -0300
    Newest: 2022-10-26 17:40:45 -0300
    
    ### Status report information ###
    
    Generated at: 2022-10-26 11:22:53 -03:00
    

    Hi there @estebancosin ??

    Thanks for sharing the site’s SSR. It appears that the culprit is here:

    ### WC Pages ###
    Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
    Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.

    Go ahead with setting the required pages, under WooCommerce > Settings > Advanced > Page Setup.

    Again, we recommend trying out with the Storefront theme active, and only WooCommerce and WooCommerce Stripe Gateway: por WooCommerce – 6.9.0 active.

    Remember to also clear/deactivate server and browser cache, before testing again.

    Let us know how that goes!

    A quick follow-up, @estebancosin.

    I was able to see some browser console errors register, but let’s see how things go with what I suggested right above first. Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
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