Card payment option not visible

Hi @paulcobb

It appears that the issue first surfaced in version 2.0.4. This occurs when you either upgrade or downgrade to 2.0.4, or move to any later versions, including 2.0.5 and 2.1.0.

A potential workaround for this issue could be visiting any page within the PayPal Payments settings, or the Payments section under the WooCommerce settings. There’s no need to save any changes.

Our team is looking into this matter, and we aim to correct it in the next update. We regret any inconvenience this may have caused and value your feedback. Thank you for bringing this to our attention.

Kind regards,
Niklas

Hi @niklasinpsyde
Thanks for confirming this.
Does this mean it will remain OK until i next update?
Thanks,
Paul

Hi Paul,

Yes, once the settings pages were visited once, all should be fine. At least until you reinstall any version between 2.0.4 and 2.1.0. This would trigger the behavior again.

I am not aware of what’s causing it, but the goal is to resolve the issue (here the GitHub issue for reference) for the next update. So when the (presumably) 2.2.0 update is released sometime in July, this should not happen again.

Kind regards,
Niklas

Hi @niklasinpsyde, the workaround here is only staying in place temporarily on our website before card payments drop off again every few hours.

For reference we use an autoscaling WP implementation which likely explains why this keeps happening when different servers are spun up to replace old ones. I’ve also reverted back to 2.0.3 but still the issue persists now.

Is it possible to let me know if there has been any progress in better understanding the cause or working toward a fix?

• This reply was modified 1 year, 5 months ago by torlockc.

Hi @paulcobb

The issue has been addressed with this PR which will be included in the next update, so I will mark this thread as resolved already. This means when the next update is released, the Advanced Card Processing gateway should remain visible on the Checkout page without needing to visit any admin pages.

@torlockc The issue reported in this thread was introduced in 2.0.4. If you encounter any problems beyond what was reported in this thread, please create a new thread for yourself with more details about the problem you’re facing.
Thanks!

Kind regards,
Niklas