Card Processing Disappears

Hi @wp47,

Are you using the PayPal Card Processing gateway?
It doesn’t appear to be enabled on the page for the time being.
If you can reproduce this behavior with the gateway enabled, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

Here’s a guide that explains the steps in more detail:
How to test for conflicts
Please let us know how that works for you.
Thanks!

Kind regards,
Niklas

Thank you for the reply!

There is a little more info that may be helpful in troubleshooting.

A few months ago we began a website redesign and created a staging site of our live site at the time. This plugin was already on the live site and was working perfectly.

The staging site was not secure so I did not touch the PayPal payments plugin, knowing it would not work. Fast forward to yesterday, the redesign was complete so I pushed the staging site to become live.

It was then I noticed credit card functionality is not working. It is almost as if the plugin does not pick up that the site is now on a secure server and simply fails at checkout?

I did test for a theme conflict by enabling storefront and disabling all other plugins except WooCommerce and this plugin, but the issue persisted.

I also attempted to uninstall the plugin and reinstall, but previously entered settings are still there at each install. What steps should I take to completely remove the plugin to get back to a fresh install?

Hopefully a little more background will help in troubleshooting.

Thank you for your help!

Quick update… I was finally able to get a clean new install implemented.

Still having the same issues. It is all very odd because settings are exactly the same as they were on the previous working live site.

Also, to answer a question from your initial reply, PayPal Gateway is enabled.

I think there’s a bug in modules/ppcp-wc-gateway/src/Settings/SettingsRenderer.php, line 462.

if ( State::STATE_ONBOARDED > $this->state->current_state() ) {

STATE_ONBOARDED is 8 and my current_state is 8 which is the max value one can get.

Should this be:

if ( State::STATE_ONBOARDED >= $this->state->current_state() ) {

Nope, it’s not relevant.

Ok, for me PayPal is returning the product vetting_status as status:

{"merchant_id":"K3QA9MUK6JACY","products":[{"name":"EXPRESS_CHECKOUT","status":"ACTIVE"}],"payments_receivable":true,"legal_name":"Test Store","primary_email_confirmed":true}

Hi @wp47,

The plugin configuration is stored in the woocommerce-ppcp-settings option in the wp_options table. For the time being, there is no uninstall routine so the configuration persists even after uninstalling it.
Also, whether or not the site is served securely isn’t important from the plugin perspective as none of the customer payment details are processed directly on your site. For example, the plugin should work fine in unsecured local environments (webhooks would require a tunnel though).

Just to make sure we’re on the same page here:
As of now, I’m seeing the PayPal and the default credit card smart button on your Checkout page.
When you enable the PayPal Card Processing, the default credit card smart button disappears but the new gateway for credit cards does not automatically load on the Checkout page?

Could you please send us a copy of your WooCommerce system report so we can learn a bit more about the site? You can share it either here in the forums or privately from here: https://paypal.inpsyde.com/docs/request-support/
If you send a private message, please include a link to this thread.

@ziodave I suggest opening a separate thread as I’m not sure it is directly related to the issue reported here.
Thanks!

Kind regards,
Niklas

You are exactly right… The default credit card smart button works, but the PayPal Card Processing new gateway does not.

Here is the report….

### WordPress Environment ###

WordPress address (URL): https://bandtoday.com
Site address (URL): https://bandtoday.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.6.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.3.33-1+0~20211119.91+debian9~1.gbp618351
PHP Post Max Size: 800 MB
PHP Time Limit: 1000
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 499 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.0
WC Database Prefix: wp_27dpyczvmf_
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Database Data Size: 188.24MB
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### Post Type Counts ###

attachment: 5830
custom_css: 2
custom-css-js: 6
et_body_layout: 13
et_footer_layout: 3
et_header_layout: 4
et_pb_layout: 35
et_template: 116
et_theme_builder: 2
grid_template: 6
nav_menu_item: 83
page: 46
pi_fees_rule: 1
popup: 1
popup_theme: 6
post: 9
product: 2910
product_variation: 12771
project: 151
revision: 3
shop_coupon: 3
shop_order: 1514
wc_afrsm: 2
wc_afrsm_zone: 2
wd_button: 2
woo_discount: 2
woo_discount_cart: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (52) ###

a3 Lazy Load: by a3rev Software – 2.4.9
Advanced Woo Search: by ILLID – 2.53
Akismet Anti-Spam: by Automattic – 4.2.3
Breeze: by Cloudways – 2.0.4
Bulk Price Converter for WooCommerce Pro: by Algoritmika Ltd – 1.4.2
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Conditional extra fees for WooCommerce: by PI Websolution – 1.0.61
Simple Custom CSS and JS: by SilkyPress.com – 3.39
Custom Sidebars: by WebFactory Ltd – 3.35
Divi Booster: by Dan Mossop – 3.8.5
Dreamstime Stock Photos: by Dreamstime – 3.8
Duplicate Page: by mndpsingh287 – 4.4.8
Easy SVG Support: by Benjamin Zekavica – 3.2.0
Elegant Themes Updater: by Elegant Themes – 1.2
Flexible Checkout Fields: by WP Desk – 3.2.3
Force Reinstall: by Tyganeutronics – 1.0.3
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.5.2
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Lumise - Product Designer Tool: by King-Theme – 1.9.9
Mailjet for WordPress: by Mailjet SAS – 5.2.12
Manage Notification E-mails: by Virgial Berveling – 1.8.2
No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6
Personal Contact Info Widget: by Juan Sanchez Jr. – 1.3
Plugins Garbage Collector (Database Cleanup) Old!: by Vladimir Garagulya – 0.14
Post Order By Category: by Atanas Yonkov – 1.05
N-Media WooCommerce PPOM PRO: by Najeeb Ahmad – 18.10
Quantity Field on Shop Page for WooCommerce: by Wooassist – 1.4.3
Really Simple SSL: by Really Simple Plugins – 5.3.2
Contact Info Widget: by Riotweb.nl – 2.6.2
Sold Out Badge for WooCommerce: by Charlie Etienne – 4.3.1
Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.31
TC Custom JavaScript: by Tiny Code – 1.2.3
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Quantity Plus Minus Button for WooCommerce: by CodeAstrology – 1.1.1
Woo Discount Rules: by Flycart – 2.4.0
WooCommerce Blocks: by Automattic – 7.6.0
Min Max Quantity & Step Control for WooCommerce: by CodeAstrology – 2.7
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.12.0
WooCommerce Bulk Editor: by realmag777 – 2.0.5.1
WooCommerce Customizer: by SkyVerge – 2.7.6
Booster for WooCommerce: by Pluggabl LLC – 5.5.7
WooCommerce PayPal Payments: by WooCommerce – 1.8.0
PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 24.8
WooCommerce Product Search: by itthinx – 4.6.0
Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6
Remove SKU From Product detail page: by Prem Tiwari – 1.3.2
WooCommerce Variation Swatches and Photos: by Element Stark – 3.1.6
WooCommerce: by Automattic – 6.5.1
WP File Manager: by mndpsingh287 – 7.1.5
WP-Optimize Premium - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.3

WP phpMyAdmin: by Puvox.software – 5.2.0.1

### Inactive Plugins (5) ###

Bulk Price Editor for WooCommerce: by WPWhale – 1.8.1
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.97

Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.4.1
WooCommerce Admin: by WooCommerce – 3.3.2
Woo Discount Rules PRO 2.0: by Flycart – 2.3.13

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: by  – 1.7.2
Object Cache Pro (MU): by Rhubarb Group – 1.14.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #28201 - /
Cart: #669 - /cart/
Checkout: #671 - /check-out/
My account: #36371 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 5.4.36
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Complete: 4,956
Oldest: 2022-04-20 16:54:37 +0000
Newest: 2022-05-16 12:35:40 +0000

Failed: 2
Oldest: 2020-05-18 05:14:34 +0000
Newest: 2020-10-29 22:51:03 +0000

Pending: 5
Oldest: 2022-05-16 12:41:28 +0000
Newest: 2022-05-19 12:15:34 +0000

### Status report information ###

Generated at: 2022-05-16 12:35:42 +00:00

Hi @wp47,

Do you still have your staging site available? If yes, how does it work there with your account fully connected?
Unlike other payment gateways, the PayPal Card Processing gateway loads asynchronously via JavaScript, and this specific functionality could be impacted by other plugins.
I can see a few installed plugins that have the potential to impact PayPal Payments (like e.g. minification via WP-Optimize), but it depends on the configuration and when they are disabled (including all caching) it should be working as usual though.
Can you verify the behavior also persists on your staging site copy when all plugins (& cache) except for WooCommerce and PayPal Payments are disabled and with the Storefront theme active?
Thanks!

Kind regards,
Niklas

Hello,

Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue.

Kind regards,
Joost