Card Templates functionality

Hi,

Thank you for reaching out to us.

The email with PDF attachment is sent to the receiver’s email address: https://nimb.ws/OPZvb0l

This email is set up in this setting tab: https://docs.villatheme.com/gift4u-gift-cards-all-in-one-for-woo/#configuration_child_menu_9128

You mentioned “When I test-buy a gift card and select a Cart Template, I never see it as an email or attached to the received email. I only see the e-mail template (Settings/ email).”

>> We don’t have gift card email in WooCommerce settings, perhaps you’re talking about order confirmation emails of WooCommerce which is sent to the buyer’s address: https://nimb.ws/fw1oYXk ? If that’s the case, the PDF is not attached to those emails.

You can try this option: https://nimb.ws/BtgPJwo

It’ll send an email to the buyer’s email address as well when the gift card email is sent to the receiver. If the gift card email includes a PDF file, then the same email which is sent to the buyer via the option above will also have that attachment.

Best regards.

Maybe I didn’t described my proble, corectly. Everything you have proposed, I have done it.
On my site I have this https://prnt.sc/grXIE56QmcGB.

I obligate ny client to select a Card template -BUT- when the gift will be sent.

This is the email recevied by the recepient with the gift card: https://prnt.sc/B_goIASCx3Ba with no attachement on it.

So, if my delivery option is email, why do I have to select a template for all my different Gift-Card products, since all gift recipients of all my Gift Cards, will receive the exact same email, with the only differentiation to be the shortcodes input (name, gift card amount, etc.).

Here are my settings https://prnt.sc/hExUsvIj8O9D
and here is my email template: https://prnt.sc/UIcuPbeRFxb3

1. Do I miss something?
2. If the delivery method is email and the normal behaviour is as described, then why do you show the card templates to the client? -Shouldn’t it be hidden?
3. The “Add card PDF to email” if it is not for attaching the selected card template on the email as pdf, then what is its job?

If you hane further questions or clarifications, please ask me. Moreover, I can send you a gift-card to your email (please provide) to see what our customer’s receive.

Thank you.

I’m sorry for the delayed response. For the issue with PDF that it’s not attached to the email, I would recommend testing for conflicts by taking the following steps:?https://docs.woocommerce.com/document/woocommerce-self-service-guide/

It could be a conflict with another plugin, or even your theme. This will help you rule out any possible compatibility issue.

“Add card PDF to email” is to attached the gift card (PDF) to gift card email, so you still need the Card Template.

OK.

Didn’t find any solution and to be honest, I don’t want to mesh things up.

Everything looks fine, expept the templates thing.

If it isn’t any known problem with common solutions, I would prefer to keep the default email and complete disable the coupon attachements, so I disabled th “add card PDF to email” option (set to FALSE), and the templates are not showing up.

If there is an update in the future I would love to have a hint to enabled them.

Thank You

I totally understand. We’ll keep an eye out for this issue in the future. However, as it appears to be a random, site-specific conflict and doesn’t occur with just any plugin or settings, I have to say it would be hard. We’ll do our best to address it.

Alternatively, if you decide to run a conflict test, by the instruction I sent above, you’ll want to?backup your site content?before making any changes, and you could always?duplicate the site?for testing purposes if you don’t want to interrupt the live site.

I hope this helps!

Also, since you mentioned “I would prefer to keep the default email and complete disable the coupon attachements, so I disabled th “add card PDF to email” option (set to FALSE), and the templates are not showing up”
I don’t know if you meant once you disable “Add card PDF to email”, gift card email is no longer sent even when the delivery method is “Email” and there’s a valid receiver email. If that’s the case, there’s definitely a conflict somewhere. That option should block the gift card email at all.

Also noticed a problem with sending pdf files.
I created a new template, in which I uploaded an image (png)
added all the necessary variables.
The email is not sent.
There is trace 


[17-Jul-2024 14:00:45 UTC] PHP Fatal error: Uncaught Mpdf\MpdfException: mbstring extension with mbregex support must be loaded in order to run mPDF. in /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/vendor/mpdf/mpdf/src/Mpdf.php:9703
Stack trace:
#0 /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/vendor/mpdf/mpdf/src/Mpdf.php(1050): Mpdf\Mpdf->_dochecks()
#1 /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/inc/classes/pdf.php(66): Mpdf\Mpdf->__construct()
#2 /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/inc/classes/pdf.php(24): Gift4U\Inc\Classes\PDF->init()
#3 /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/inc/classes/email.php(46): Gift4U\Inc\Classes\PDF->__construct()
#4 /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/inc/classes/email.php(81): Gift4U\Inc\Classes\Email->generate_card_pdf()
#5 /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/admin/admin.php(373): Gift4U\Inc\Classes\Email->send_email()
#6 /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/admin/admin.php(353): Gift4U\Admin\Admin->ajax_send_email()
#7 /var/www/etereoamor.com/wp-includes/class-wp-hook.php(324): Gift4U\Admin\Admin->ajax()
#8 /var/www/etereoamor.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#9 /var/www/etereoamor.com/wp-includes/plugin.php(517): WP_Hook->do_action()
#10 /var/www/etereoamor.com/wp-admin/admin-ajax.php(192): do_action()
#11 {main}
thrown in /var/www/etereoamor.com/wp-content/plugins/gift4u-gift-cards-all-in-one-for-woo/vendor/mpdf/mpdf/src/Mpdf.php on line 9703

php version 8.1.28

Hi,

I supposed you’re the starter of this ticket: https://villatheme.com/supports/topic/gift4u-gift-cards-all-in-one-for-woo/

If yes, please keep us updated there only.

Thank you.