card was Declined

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi There,

    So basically the live mode isn’t working? Can you wait for some more time and then try again? this time make sure to use a valid credit card in the live mode. Let me know how it goes. Make sure to enable the logging at **WooCommerce >> Settings >> Checkout >> Stripe** to understand whats really going on.

    Praveen.

    p.s ensure you are on the latest version 3.0 of the extension

    Thread Starter estudios delta

    (@estudios-delta)

    Hi, I tried to make a payment in live mode with a valid card and get the same error. The plugin version is 3.0
    The test mode is disabled

    Plugin Contributor royho

    (@royho)

    Please make sure both your settings in your WooCommerce site is in live mode and also your Stripe account is in live mode.

    Thread Starter estudios delta

    (@estudios-delta)

    I’ve done it, WooCommerce is live mode, the plugin also Stripe and Stripe account as well, but it gives the same error

    Can you screenshot your settings for us and provide your system status report.

    Actually sounds like you’re input test keys in the live fields.

    Thread Starter estudios delta

    (@estudios-delta)

    You’re right, Mike. I copied the API keys in test mode and 4 were for test mode.
    Thank you very much

Viewing 7 replies - 1 through 7 (of 7 total)
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