Carousel not working and has issues

Hello Greenshift Support,
The Slider and Carousel is not showing up the image. Could you please help to resolve this issue. Thanks
Site URL: https://www.sourceperfect.com
Thanks in advance.

Hello,

carousel test – Source Perfect Solutions

Please check above link, the Carousel & Slider is not displaying the background images.

Please help thank you.

Hi Greenshift people. There was an update to the plugin today, but it has not resolved the issue. There’s two of us here with exactly the same issue.

My other client site is not so bad, just the text on Slide 1 does not appear after first revolution. I fear if I amend this Carousel it will end up like Windmill Lodges. On Windmill there are 7 Lodges with a carousel for each, none are showing their images. Need you to investigate, please.

Hi Greenshift, another plugin update was added today, but Carousels are still not working…

Hi. How did you add images to slider?

@bloohair I can’t open your site to test

Hi WPSoul, I added the images as per the instructions in the Plugin, eg: inserting them as a background image on each block, adding a new Slide from the right hand sidebar area.

Not sure why you couldn’t get to the site, it is here: https://windmilllodges.co.uk/lodges/chaffinch-lodge/

The Carousel is at the bottom of the page.

Maybe an auto update going on.

Ah, scheduled maintenance on the server was probably what caused it.

Everything is working fine now.

Hi GreenShift,

I’m hoping you can help me with a persisting issue with the carousel on https://sourceperfect.com/carousel-test/. The background image isn’t displaying, and I haven’t yet received a resolution despite reaching out a few days ago.

To help clarify, I’ve attached a screenshot showing how I’m adding the images to the carousel(https://pasteboard.co/YjGkobzXtnLv.png) . Please let me know if you require further information or admin access to troubleshoot this.

I appreciate your time and look forward to a prompt solution.

Thanks in advance.

Hello GreenShift:

• While Greenshift hasn’t provided a solution yet, I managed to fix the Carousel and Slider issue by following the steps in the picture: enabling “Show as image container” and “No crop for background image” for each slider. However, the problem seems to recur after a few days. I’ll keep monitoring and update you if it happens again.
• In the meantime,?@bloohair,?you can try applying the same fix and let me know if it works for you.?Sharing our findings might benefit the community if this resolves your issue too.
  
  https://pasteboard.co/IBUKjnYwd6Kp.png

• This reply was modified 10 months, 1 week ago by drupalin.
• This reply was modified 10 months, 1 week ago by drupalin.

Hi @drupalin, thanks for this suggestion, it does get the images showing again. Very happy to share findings and solutions.

I’ll monitor how this goes. The client site has lots of images per Carousel x 7 Carousels, so really does need a solid fix.

Ah, as clients tend not to format their images properly – so they are never the same dimensions, some images are stretched to fit which is not ideal. I’d like to be able to keep the cropping in order that the images are not distorted. I could go and resave the images all at the same size, however 14 x 7 is rather a lot for unchargeable work…

Thanks for sharing the result @bloohair.
Hope it fixes the issue but do not have any clue, it was working well earlier, and suddenly in the middle of nowhere this issue happened. Greenshift should take note of it.

Hi @drupalin, I have now made all the Carousels on all the Lodges follow the same fixes as your suggestion. At least they are visible now. However @greenshift / @wpsoul once the Carousels have rotated through all Slides, the text on the first Slide does not appear. This is the same with Phoenix Events mentioned further up the thread. So still not right (as well as images now distorted. Could you have another look please?

I see it’s working on your site so I guess you fixed

Hi WP Soul and Drupalin,

Yes, the Carousels were visible again, however they were squashed on mobile. I have now tested undoing the original fix – undo ‘show as Container’, and undo ‘No crop for background images’ and the Carousels are visible again and they are no longer distorted on mobile. I guess, successive plugin updates have managed to fix the issue. I’ll let you know if they disappear again.