• Resolved vanvlietwebdesign

    (@vanvlietwebdesign)


    Girls, Guys,

    When adding something to the cart it appears as “1 item” and the price is visable.
    But when continu shopping to another product, the cart suddenly appears empty (hough it is not). Then when adding another product, suddenly both appear in the cart, even though it showed empty before.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    Note:

    On my staging site i stil have the previous version 8.5.1, no problems there when testing.

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    For now i will roll back to the previous version to avoid the problem, let me know when anybody wants to dive in. I’ll update to 8.5.2 then.

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    Update:

    The rollback to 8.5.1 made no difference, the problem still occurs.

    Hey there ??

    Thanks for reaching out!

    It looks like the cart is not behaving as expected, where adding the first product works correctly, but is emptying after adding a second product, and then after adding a third product, all 3 products display in the cart, correct?

    Checking your site, I am unable to replicate the issue as the cart updates correctly after adding each item:

    Can you walk us through the exact steps you take to reproduce the issue?

    Also, does this perhaps occur on a specific browser, or with specific products? Can you see if clearing your browser cache makes any difference?

    Lastly, I’d like to take a closer look at your sites current environment, please can you share a copy of your sites System Status Report. You can find this via?WooCommerce?→?Status.

    Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

    Cheers!

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    Roxy,
    I was able to fix it myself just an hour ago. It appears, that there was a problem with Wp rocket cache. The woocommerce_items_in_cart cooky was cached. I excluded it in the wp rocket settings. Still weird that it suddenly occured. I guess it started when 8.5.1 , but that is a guess.

    Hey @vanvlietwebdesign,

    I’m glad to hear that you managed to get this sorted – nice work!

    I’ll go ahead and mark this as resolved then – feel free to create a new topic if you need any further help. ??

    Also, if you have a minute, we’d love it if you could leave us a review:

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Cart appears empty but is not’ is closed to new replies.