Cart button not working

  • Resolved sonja01

    (@sonja01)


    2 years, 1 month ago

    We are trying to get our online store up and working. We have a snippet currently hiding our cart button. If we show the cart button and click on it doesn’t go anywhere and we get an error message at the top of our pages that misaligns them. We were under the impression that it would be simple to set up after we unhid the button. Not sure what I am doing wrong?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • anastas10s

    (@anastas10s)

    Hey there @sonja01 ??

    Thanks for reaching out! I understand that getting in touch over here is due to this recommendation.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Looking forward to hearing from you!

    • This reply was modified 2 years ago by anastas10s. Reason: rephrase
    • This reply was modified 2 years ago by anastas10s. Reason: rephrase
    • This reply was modified 2 years ago by anastas10s. Reason: typo
    Thread Starter sonja01

    (@sonja01)

    Hello,
    Any progress on the cause of the issue? The cart button seems to not work at all. According to forums it should just ‘work’. Once i get it working I need to restrict the items that have the cart button and have downloaded a catalogue plugin that is supposed to help me with that. Is there anyone at Woocommerce in IT that I can talk with that can possible remote into my work PC and see what is happening?

    Thank you,

    Sonja

    Hi @sonja01

    Can you please provide the requested information above for us to help you troubleshoot the issue on your site?

    Furthermore, please share with us a clear screenshot of what you see on your end as well?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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