Cart Discount Rule not updating properly when some changes are made to the cart.

  • Resolved UN_Rick

    (@un_rick)


    6 years, 5 months ago

    Target Rule ==============================

    When there are 1 each of product categories A,B,C & D in the cart, discount 10.

    Cart Discount Rule================

    Conditions:

    Type: Categories in Cart
    Value: (4 product Categories)

    Type: Sub Total at Least
    Value: 30

    Discount:

    Discount Type: Price Discount

    Value: 10

    Error ==============================

    Rule works properly, but does not seem to update properly if changes are made to the cart.

    To reproduce the error;

    1. add 1 of each prdouct category to the cart.

    2. Note that discount of 10 has been applied

    3. Add another product (example; lipstick) and delete 1 product (example; blush) so that 1 product category is missing, but total is 30 at least

    4. Note that even though 1 product category is missing from the cart, the discount has not been removed.

    Please let me know how or when this can be fixed.

    Thank you,

    Rick

    **I would have submitted this to the flycart.com website, but it said I was blocked when I tried to submit the text above via the contact form.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author flycart

    (@flycart)

    Hello Rick

    I have got your email with this regard as well and replied to it.

    Please go to the plugin settings and set the Force Refresh cart widget to YES and save. And check if that solves the issue.
    If not, please do let us know.

    Meanwhile, our firewall might have detected an issue with the submission and blocked it. However, you can always reach us via the email or through the live chat.

    Thanks
    Ramesh

    Thread Starter UN_Rick

    (@un_rick)

    Hi Ramesh,

    Thanks for taking a look at this.

    The “Force Refresh Cart Widget…” is already set to yes.

    What else could we try?

    Thanks for your help,

    Rick

    Plugin Author flycart

    (@flycart)

    Rick

    Can you reply to my email providing the site url ?
    Also if possible, do provide us admin login for troubleshooting.
    You can also submit the details through the support form

    Thanks
    Ramesh

    Thread Starter UN_Rick

    (@un_rick)

    Hi Ramesh,

    Yes I’ll email you the URL. As this is a live client site, admin login can’t be shared, but I can send screenshots and whatever other info you may need.

    I’ll have the URL to you in just a minute.

    Thread Starter UN_Rick

    (@un_rick)

    I’ve just sent the URL, screenshots, and steps to reproduce the error to your email.

    The email subject is ; (WP Support) Cart Discount Rule not updating

    Plugin Author flycart

    (@flycart)

    Got the email. Let me have a look and get back to you

    Plugin Author flycart

    (@flycart)

    Replied to the email.

    Thanks
    Ramesh

    Thread Starter UN_Rick

    (@un_rick)

    Hi Ramesh,

    I see there have been a few updates since I posted this problem.

    I am hopeful that they may have included the “AND” condition you mentioned in the email reply.

    Could you please let me know if this is the case?

    For the benefit of others experiencing this issue, here is what you replied by email regarding this problem;

    “Categories in cart condition is an “OR” condition.
    It checks if products from ANY one of the categories exist ?
    That is if just 1 product from any one of the selected categories in the cart exist, the rule would work and the discount will apply.

    We do not have an AND condition for categories (in order to check at least one product from each category exists)

    We have the AND condition for categories in our feature request list already. We will consider implementing it in the future releases.”

    Plugin Author flycart

    (@flycart)

    Hello Rick

    Thank you for reaching out.
    Yes. We have implemented the AND operator for the Category condition in the cart rules.

    So you can create rules like:

    Apply a discount only when products from Category A and B and C is present in the cart. If only products from Category A and B are added, discount will not apply.

    This is included in the latest releases of the Woo Discount Rules.

    Please give it a try and let us know.

    Thanks
    Ramesh

Viewing 9 replies - 1 through 9 (of 9 total)
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