Cart goes empty for logged out users

Hi there @dono12,

Thanks for reaching out.

Please send us the system status report. You can find this under WooCommerce > Status > Get system report > Copy for support. It would help us to understand your site setup properly.

Once we have all this information, we’ll be in a better position to diagnose the issue further.

I removed theme information because: “I have then checked the issue by disabling the plugins other than Woocommerce plugin but the issue is not resolved. I have tried changing the theme but the cart is not working as excepted”

`
### WordPress Environment ###

WordPress address (URL): 
Site address (URL): ******************
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.10
PHP Post Max Size: 20 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.6.51-91.0-log
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.8.2
WC Database Prefix: exwv_
Total Database Size: 53.20MB
Database Data Size: 43.29MB
Database Index Size: 9.91MB
exwv_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
exwv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
exwv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
exwv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_actionscheduler_actions: Data: 3.52MB + Index: 3.20MB + Engine InnoDB
exwv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_actionscheduler_logs: Data: 2.52MB + Index: 2.48MB + Engine InnoDB
exwv_cm_popfly_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
exwv_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
exwv_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_jetpack_sync_queue: Data: 4.52MB + Index: 0.06MB + Engine InnoDB
exwv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
exwv_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
exwv_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_newsletters: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
exwv_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
exwv_mailpoet_scheduled_tasks: Data: 0.16MB + Index: 0.13MB + Engine InnoDB
exwv_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_mailpoet_sending_queues: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
exwv_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
exwv_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
exwv_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
exwv_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_options: Data: 5.42MB + Index: 0.13MB + Engine InnoDB
exwv_postmeta: Data: 1.52MB + Index: 0.27MB + Engine InnoDB
exwv_posts: Data: 0.48MB + Index: 0.06MB + Engine InnoDB
exwv_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_usermeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
exwv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
exwv_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
exwv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
exwv_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
exwv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
exwv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
exwv_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
exwv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_wfconfig: Data: 1.28MB + Index: 0.00MB + Engine InnoDB
exwv_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
exwv_wfhits: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
exwv_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
exwv_wfknownfilelist: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
exwv_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wflogins: Data: 0.22MB + Index: 0.06MB + Engine InnoDB
exwv_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
exwv_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
exwv_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
exwv_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
exwv_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
exwv_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wfu_dbxqueue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wfu_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wfu_userdata: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
exwv_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
exwv_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 125
buddyforms: 1
cm-ad-item: 2
custom_css: 3
customize_changeset: 22
kaliforms_forms: 1
mailpoet_page: 1
modula-gallery: 1
nav_menu_item: 13
oembed_cache: 3
page: 34
post: 37
product: 11
product_variation: 9
revision: 2
shop_coupon: 1
shop_order: 1
wp_global_styles: 3
wp_navigation: 1
wpcf7_contact_form: 2
wps_subscriptions: 18
ywsbs_subscription: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

BuddyForms: by ThemeKraft – 2.8.9
Contact Form 7: by Takayuki Miyoshi – 5.9.3
EAN for WooCommerce: by WPFactory – 4.9.3
XML Sitemap Generator for Google: by Auctollo – 4.1.19
WooCommerce PayPal Payments: by WooCommerce – 2.6.1
WooCommerce: by Automattic – 8.8.2
Wordfence Security: by Wordfence – 7.11.5
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.3.2

Smush: by WPMU DEV – 3.16.2
WP Super Cache: by Automattic – 1.12.0
YITH WooCommerce Subscription: by YITH – 3.4.0

### Inactive Plugins (9) ###

CM Pop-Up banners for WordPress: by CreativeMindsSolutions – 1.6.2
Facebook for WooCommerce: by Facebook – 3.1.15
Google Listings and Ads: by WooCommerce – 2.6.8
Jetpack: by Automattic – 13.3.1
Jetpack Boost: by Automattic - Jetpack Site Speed team – 3.2.2
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.11
MailPoet: by MailPoet – 4.49.0
Payment Plugins for PayPal WooCommerce: by Payment Plugins
[email protected] – 1.0.46

WooCommerce Shipping & Tax: by WooCommerce – 2.5.4

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 65 KB

### WC Pages ###

Shop base: #1599 - /products/
Cart: #1600 - /cart/
Checkout: #1601 - /checkout/
My account: #1602 - /my-account/
Terms and conditions: #387 - /terms-and-conditions/

### Theme ###

Name: ******************
Version: 1.0.0
Author URL: ******************
Child Theme: ?
Parent Theme Name: ******************
Parent Theme Version: 1.2.6
Parent Theme Author URL: ******************
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: ******************/woocommerce/checkout/form-billing.php
******************/woocommerce/checkout/form-coupon.php
******************/woocommerce/checkout/thankyou.php
******************/woocommerce/emails/email-footer.php
******************/woocommerce/emails/email-header.php
******************/woocommerce/emails/email-styles.php
******************/woocommerce/emails/plain/admin-cancelled-order.php
******************/woocommerce/emails/plain/admin-failed-order.php
******************/woocommerce/emails/plain/admin-new-order.php
******************/woocommerce/emails/plain/customer-completed-order.php
******************/woocommerce/emails/plain/customer-invoice.php
******************/woocommerce/emails/plain/customer-new-account.php
******************/woocommerce/emails/plain/customer-note.php
******************/woocommerce/emails/plain/customer-on-hold-order.php
******************/woocommerce/emails/plain/customer-processing-order.php
******************/woocommerce/emails/plain/customer-refunded-order.php
******************/woocommerce/emails/plain/customer-reset-password.php
******************/woocommerce/emails/plain/email-addresses.php
******************/woocommerce/emails/plain/email-customer-details.php
******************/woocommerce/emails/plain/email-downloads.php
******************/woocommerce/emails/plain/email-order-details.php
******************/woocommerce/emails/plain/email-order-items.php
******************/woocommerce/myaccount/dashboard.php
******************/woocommerce/myaccount/my-account.php
******************/woocommerce/myaccount/my-address.php
******************/woocommerce/myaccount/my-downloads.php
******************/woocommerce/myaccount/my-orders.php
******************/woocommerce/myaccount/navigation.php
******************/woocommerce/myaccount/orders.php
******************/woocommerce/myaccount/view-order.php
******************/woocommerce/single-product/title.php


### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-27 13:14:29 +00:00
Options: ?
Notes: 168
Onboarding: completed

### Action Scheduler ###

Complete: 75
Oldest: 2024-04-12 04:27:19 +0000
Newest: 2024-04-26 12:56:48 +0000

Failed: 3,592
Oldest: 2023-02-25 23:46:27 +0000
Newest: 2024-04-26 03:35:53 +0000

Pending: 3
Oldest: 2024-04-26 20:18:36 +0000
Newest: 2024-04-27 12:56:48 +0000


### Status report information ###

Generated at: 2024-04-26 15:20:32 +00:00
`

Hello @dono12,

Looking at your system status report, I’m able to notice that you have a caching plugin that is provided by your host.

I recommend that you configure the plugin to have it work correctly with your WooCommerce setup. You can learn more on how to configure a caching plugin for WooCommerce.

Let us know if this helps.

Hi there ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hey @ckadenge,

Thanks for getting back to me. I wasn’t able to find the root cause of the issue but the problem was resolved. Can’t actually say what caused it or what resolved it. Browser cookies, website caching, hosting server cache, plus all the aforementioned. The solution might’ve been permissions. In any case it started working again, thanks.

Hey, @dono12!

We’re glad it is working again!

If the issue comes back or you need help with anything else, please let us know so we can assist you further.

Have a wonderful day!