Cart is showing N/A Shipping Methods! + What about mixed Shipping Classes?

Hi @oplage1!

Thank you for giving us context about the issue you have.

By reading the original thread, I think this could be related to a conflict between WooCommerce and your theme or another plugin; an outdated or malfunctioning code could be interfering.

To be sure, please try performing a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists.

If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

You can find a more detailed explanation of how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

Thanks for the quick reaction.
I will try to follow your step.
I will return when I know more!

Thanks for letting us know, that sounds like a plan!

We’ll be here if/when you need additional help.

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!

Sorry. Not solved yet.
One week is not enough for me to solve it.
My website master just replied today. Please give me at least 2 more weeks before I come back on thisissue.

Regards

Hi @oplage1,

That sounds great!
Please let us know how it goes.

I had WP staging installed by a third party.

WP Staging started
– Made fake products for each shipping class but double; € 2 + € 102 (above € 100 = free_shipping)
– Shipping classes are: “collect”, “box” & “Large box” plus no-shipping-class.
– De-activated all plugins except for: WooCommerce / WP Staging / Really Simple SSL
– The SSL plugin not because additional question concerning https was asked.
– Changed theme to TwentyFifteen
– Put a fake product in the basket.
– Result completely not as I hoped for
– Re-activated plugin “Elex Hide Shipping plugin”
– Rules in here are: 1] Shipping class “Collect” hides “flat-rate”& “free_shipping” 2] Shipping method “free_shipping” hides “flat_rate”.
– New try with fake product in the basket.
– Better result, but same result as in original website.

Once again the problem:
Happens only when no other than ‘no-shipping-class’ items are in the basket and total amount below € 100.
(due to use of plugin “Elex …” no problems with other shipping classes and amounts above € 100)

If client has items in their basket we offer 2 shipping methods for “box” or “Large box”. We offer only 1 shipping method for ‘no-shipping-class’. (“collect” is only collect off course).

Therefore we created 4 shipping methods:
– Collect in our village (no further details)
– Free shipment above € 100 (no further details)
– Shipment through company A
– Shipment through company B

The last 2 are created as follows:
Shipping class: “collect” – Company A “not applicable” / Company B “not applicable”
Shipping class: “Box” – Company A € 6,75 / Company B € 4,50
Shipping class: “Large box” – Company A € 13 / Company B 7,50
Shipping class: ‘no-shipping-class’ – Company A 4,10 / Company B “not applicable”

But when client puts no other than ‘no-shipping class’ items with total amount below € 100 in the basket: the following options for shipping are shown:
– Collect in village (is OK)
– Through company A € 4,10 (is OK)
– Through company B (is NOT OK)

In fact, client can choose company B with € 0,00 additional shipping cost.

Question:
What will next action be to solve the above?

R
Frans

Hello,

To check much better into this, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

But when client puts no other than ‘no-shipping class’ items with total amount below € 100 in the basket: the following options for shipping are shown

Can you provide a link to one of these items?

I wanted to ask when performing the conflict test, did you switch the theme to Storefront? Can you please recheck and let us know if this makes a difference?
You can find a more detailed explanation on how to do a conflict test here.

Let us know. Thanks.

Should I just copy the WooCommerce status here? It is 9 pages long (in Word – Calibri 11).

I can make a link to our website, but the settings are now ‘old’ and I make them ‘new’ for you to see.
Do know that customers can see it too.
So I donot want to have this ‘new’ setting open for a long time.

Storefront is same issue.

In the “drop-ins & Must-use” section, I see:
– WP Staging optimizer (must-use)
– Maintenance.php (drop-in)
Maybe it helps you with your reply.

R
Frans

Hi @oplage1

If you’d rather not post your System Status here, you can paste it somewhere else like (https://pastebin.com/) and share with us a link to it.

I’d also like you to share the following:

– Link to a product that has no shipping class
– Screenshots of your current shipping settings.

Pastebin not available, therefore my system status here:
(I will send link in next block)

### WordPress Environment ###

WordPress address (URL): https://oplage1.nl
Site address (URL): https://oplage1.nl
WC Version: 6.3.1
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wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpmailsmtp_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpstg0_yoast_indexable: Data: 17.48MB + Index: 4.45MB + Engine InnoDB
wpstg0_yoast_indexable_hierarchy: Data: 0.47MB + Index: 0.61MB + Engine InnoDB
wpstg0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_yoast_primary_term: Data: 0.34MB + Index: 0.36MB + Engine InnoDB
wpstg0_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 13014
custom_css: 1
customize_changeset: 14
iwp_log: 313
nav_menu_item: 186
page: 13
post: 2
product: 5489
revision: 421
shop_order: 4292
wp_global_styles: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

ManageWP - Worker: door GoDaddy – 4.9.13
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Code Snippets: door Code Snippets Pro – 2.14.3
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maintenance.php: maintenance.php

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simple (simple)
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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Connected to WooCommerce.com: –

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Winkelwagen: #6 - /winkelmand/
Afrekenen: #7 - /afrekenen/
Mijn account: #8 - /mijn-account/
Algemene voorwaarden: #15 - /contact/algemene-voorwaarden/

### Theme ###

Name: Vender
Version: 3.1
Author URL: https://ecommercethemes.org/
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Parent Theme Version: 4.1.0
Parent Theme Author URL: https://woocommerce.com/
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### Templates ###

Overrides: vender/woocommerce/single-product.php

### Action Scheduler ###

Afgerond: 662
Oldest: 2022-03-14 11:09:08 +0000
Newest: 2022-04-14 08:04:24 +0000

In afwachting: 1
Oldest: 2022-04-20 14:42:13 +0000
Newest: 2022-04-20 14:42:13 +0000

### Status report information ###

Generated at: 2022-04-14 12:07:45 +01:00

Link to item with ‘no-shipping-class’ & below € 100:
Vintage duck for child

Put only this item in your basket is enough.

Use as your address an address in the Netherlands to be able to check the problem, like
Streetname: De Liesbosch 39
Postcode:3439 LB
City: Nieuwegein

Screenshot (how to add a screenshot?)

R
Frans

Hi there,

Thanks for the System Status and the link to the product.

In order to share a screenshot of your shipping settings we recommend using https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge browsers.

Cheers.

Shippingzones:
https://snipboard.io/dkegsx.jpg

Zone “Nederland”:
https://snipboard.io/3D2Ytb.jpg

Shipping method “Via PostNL ….” (‘Company A’):
https://snipboard.io/7oX2Aj.jpg

Shipping method “Via DHL ….” (‘Company B’):
https://snipboard.io/fpSEY4.jpg

R
Frans

Hi there,

Thanks for the screenshots.

This is what the cart shows when I follow your instructions and enter the address in the Netherlands.

Three shipping methods as per your screenshot are correctly working.

Since it’s a little complicated due to the language, can you tell us what should we expect from this point onward? What exactly doesn’t work?

Thanks.