Cart is showing N/A Shipping Methods! + What about mixed Shipping Classes?

  • Resolved oplage1

    (@oplage1)


    2 years, 8 months ago

    Issued by woowoo101 2 years ago (with the same title).
    I have the same problem and wonder if he or someone else already found a solution.
    According to me it is a bug within Woocommerce.

    Note:
    Problem is not shown on website yet, because I donot want customers to see it .

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter oplage1

    (@oplage1)

    As shown above: the following options for shipping are shown:
    – Collect in village (which is OK)
    – Through company A € 4,10 (which is OK)
    – Through company B (which is NOT OK)

    Through company B (“Via DHL (afhaalpunt))” is NOT OK according to me.

    For:
    Shipping class: ‘no-shipping-class’ – Company A 4,10 / Company B “not applicable”

    Shipping method “Via DHL ….” (‘Company B’):
    See als snippet:
    https://snipboard.io/fpSEY4.jpg

    I hope my case is clear and correct, because “Via DHL …” should not have been shown in this case.

    Thread Starter oplage1

    (@oplage1)

    To be more precise:
    not applicable
    For me, this should have meant:
    – not to be shown as an option AT ALL.

    This is why I started this forum-item.
    As Mirko P. showed in the screenshot: client can still choose “DHL ….”
    And if he chooses it, the shipping cost will be € 0,00.

    NO (and again): not applicable equals not applicable equals not to be shown at all.
    There is no reason at all to show the option “DHL …”, a € 0,00 option!!!

    R
    Frans

    Thread Starter oplage1

    (@oplage1)

    On the website I have changed the shipping methodes back to the orginal version, so that customers don’t get confused.

    If you want to use the shipping methode as above (the new one) please let me know.

    R
    Frans

    Mirko P.

    (@rainfallnixfig)

    Hi @oplage1,

    I understand that for you doesn’t make sense to have a shipping method shown when there is no shipping class cost.

    However, this is not how WooCommerce shipping works. The shipping method will be shown anyway. If you want to hide the method when no shipping class cost is entered you’ll want to customize it a bit with additional coding.

    Custom coding goes beyond the scope of support we are able to provide in this forum but take a look at this article which might put you in the right direction.

    If you require more help with the actual coding, we’d recommend hiring a developer or one of the customization experts listed at https://woocommerce.com/customizations/.

    Best regards.

    Thread Starter oplage1

    (@oplage1)

    Dear all helpers.
    Even if it’s not the news I was hoping for, at least it’s clear to me now that apparently this isn’t the method.
    Still find it strange that “not applicable” still shows the send option despite being “not applicable”.

    Thanks again for the quick and clear responses and who knows, see you again with another question.

    R
    Frans

    Hi @oplage1

    Thanks for the update.

    Feel free to create another topic for any other questions you may have. We’ll be happy to help.

    Cheers

Viewing 6 replies - 16 through 21 (of 21 total)
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