Cart malfunctioning for 4 days now

  • BeamansFork

    (@beamansfork)


    9 years ago

    Issues that suddenly started 4-5 days ago:

    — Add things to cart, click to view cart and it is empty

    — Add things to cart, view cart and random additional items have been added

    — Unable to delete some items from cart

    — Delete items, refresh screen and items are back in cart, sometimes with additional items that you didn’t put there

    This started during a time period that I made no updates and had no updates waiting.

    WordPress 4.3.1 running Mystile theme.
    website: https://www.BeamansFork.com

    https://www.ads-software.com/plugins/woocommerce/

Viewing 8 replies - 1 through 8 (of 8 total)
  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    Hi BeamansFork,

    It seems to be an issue with caching. I added an item to my cart, and any time I click to go to my cart, a file downloads instead.

    Try disabling any caching plugins, or clearing all cache to see if that resolves the issue.

    Any luck with fixing this?

    I have the same issues.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    Do you have a caching plugin enabled, @danbooth? If so, try deactivating it to see if that resolves the issue.

    Hi All,

    I have same problem.
    I have https://piccolohouse.e-solmedia.sg
    WordPress version 4.3.1
    WooCommerce Version 2.4.10
    Theme Nielsen

    Sorry for posting on this, but I done lot searching to fix this issue.
    But I did not got any solution.

    @jesse Pearson I did not use any catch plugin in website.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    Hey @kshilpa1385,

    I just tested on your site and I wasn’t able to replicate the problem like I did on @beamansfork’s site. In fact, I wasn’t able to replicate the issue on @beamansfork’s site again.

    The issue could be cache related, plugin related or even theme related. WooCommerce and WordPress have both had updates, and I’m sure other WooCommerce related plugins have as well, since this thread started.

    Let me know if you’re still seeing problems and I will take another look ??

    Hi @jesse

    Thanks for reply

    You are right the issue is related with cache “Varnish Cache” that is on server.
    As I off it, website works fine.

    Thanks once again….

    I have the same problem – can’t add product to cart and then it’s already added.
    i don’t have a cache plugin. Before i was trying W3 Total Cache, but it doesn’t work for me so i uninstalled it and deleted all the folders and configurations of this plugin from my server.
    What can i do?
    example: https://etfishing.com/product/fishing-tour/

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    Hey @mrs_helga,

    It looks like your issue may be being caused by the calendar plugin itself. This is a screenshot of me inspecting the window when trying to add an item to my cart.

    I’d suggest contacting support for the calendar plugin, they should be able to to weed out the issue for you.

Viewing 8 replies - 1 through 8 (of 8 total)
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