Cart opens only after 2 products added on mobile

  • hengstigal

    (@hengstigal)


    2 years ago

    Hello, thanks for your awesome plugin.

    I have a small problem on my website. If i visit the site on mobile and add a product to the cart, the drawer doesnt open. Only if i add another second product the drawer opens automaticly.

    What could be the problem? Im using WPRocket, but i have exclueded the plugin from JS Optimization.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter hengstigal

    (@hengstigal)

    Additional:

    If i add a product to the cart on mobile i can open the cart with clicking on the floater and the shortcode only if i stay on the product page. if i leave the page to antoher product, i cant open the cart anymore. it doesnt show…

    Ok if figured out it works, if WP Rocket is disabled, is there a compatibility problem?

    • This reply was modified 2 years ago by hengstigal.
    Thread Starter hengstigal

    (@hengstigal)

    I’ve followed your WPRocket documentary and added the WooCommerce Refresh Fragments Addiontal Plugin. Now the cart is accessible again. But wont open automaticly after Add to Cart.

    It reloads the page, so i think ajax works not right

    • This reply was modified 2 years ago by hengstigal.
    cartpopsteam

    (@cartpopsteam)

    Hello hengstigal,

    Thank you for reaching out and letting me know about the issue you are facing with the cart on your website. Based on the information you have provided, it seems like the issue may be related to the caching mechanism.

    I have tested your site on my mobile device and on the browserstack simulator, and the cart seems to be working fine. However, if you have disabled the caching mechanism, it is possible that the issue reoccurs. There is a setting in WP Rocket that could be triggering the problem, which we can investigate further.

    If you would like us to help you with this issue, please provide us with temporary access to your WordPress Admin logins, including the username and password. This will allow us to check the settings and see if we can identify the problem. Please let me know if you have any questions or concerns.

    Best,

    Niel, Cartpops Team

    cartpopsteam

    (@cartpopsteam)

    Hello hengstigal,

    Thank you for reaching out and letting me know about the issue you are facing with the cart on your website. Based on the information you have provided, it seems like the issue may be related to the caching mechanism.

    I have tested your site on my mobile device and on the browserstack simulator, and the cart seems to be working fine.

    Watch: https://share.getcloudapp.com/4guNz9g5

    However, if you have disabled the caching mechanism, it is possible that the issue reoccurs. There is a setting in WP Rocket that could be triggering the problem, which we can investigate further.

    If you would like us to help you with this issue, please provide us with temporary access to your WordPress Admin logins, including the username and password. This will allow us to check the settings and see if we can identify the problem. Please let me know if you have any questions or concerns.

    Best,

    Niel, Cartpops Team

    cartpopsteam

    (@cartpopsteam)

    Hello hengstigal,

    In continuation of my previous response, I would like to emphasize that it is not safe to share your WordPress login information in this thread. As a precautionary measure, I suggest that you reach out to our helpdesk and provide your login details through that channel instead. You can do so by clicking on the following link: https://cartpops.com/contact/. This will ensure that your login information remains confidential and secure. Thank you for your cooperation in this matter.

    Looking forward to your reply.

    Best,

    Niel, Cartpops Team

Viewing 5 replies - 1 through 5 (of 5 total)
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