Cart page become empty when guest customer trying to buy

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hey there,
That’s the report i got

### WordPress Environment ###

WordPress address (URL): https://cattylovesline.com
Site address (URL): https://cattylovesline.com
WC Version: 4.6.0
REST API Version: ? 4.6.0
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.1
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.0
WC Database Prefix: Ogo_
Total Database Size: 29.51MB
Database Data Size: 18.84MB
Database Index Size: 10.67MB
Ogo_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
Ogo_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Ogo_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Ogo_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_actionscheduler_actions: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
Ogo_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
Ogo_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
Ogo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_options: Data: 8.19MB + Index: 3.05MB + Engine InnoDB
Ogo_postmeta: Data: 5.36MB + Index: 4.86MB + Engine InnoDB
Ogo_posts: Data: 3.48MB + Index: 0.72MB + Engine InnoDB
Ogo_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_termmeta: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
Ogo_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
Ogo_term_relationships: Data: 0.22MB + Index: 0.19MB + Engine InnoDB
Ogo_term_taxonomy: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
Ogo_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
Ogo_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
Ogo_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
Ogo_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
Ogo_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Ogo_wc_product_meta_lookup: Data: 0.20MB + Index: 0.38MB + Engine InnoDB
Ogo_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
Ogo_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Ogo_yith_wcwl: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
Ogo_yith_wcwl_lists: Data: 0.11MB + Index: 0.06MB + Engine InnoDB

### Post Type Counts ###

attachment: 707
blocks: 12
custom_css: 1
customize_changeset: 14
featured_item: 8
mc4wp-form: 1
nav_menu_item: 113
page: 83
post: 10
product: 55
product_variation: 1306
revision: 144
shop_coupon: 4
shop_order: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Coupon Referral Program: by MakeWebBetter – 1.5.0 – Installed version not tested with active version of WooCommerce 4.6.0
Duplicate Menu: by Jonathan Christopher – 0.2.2
Facebook for WooCommerce: by Facebook – 2.0.5 – Installed version not tested with active version of WooCommerce 4.6.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.3
Jetpack by WordPress.com: by Automattic – 9.0.2
Google Ads & Marketing by Kliken: by Kliken – 1.0.5 – Installed version not tested with active version of WooCommerce 4.6.0
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Nextend Social Login: by Nextendweb – 3.0.25
OT Flatsome Vertical Menu: by Thinhbg59 – 1.2.3
SVG Support: by Benbodhi – 2.3.18
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Payments: by Automattic – 1.6.0
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce: by Automattic – 4.6.0 (update to version 4.6.1 is available)
WPForms Lite: by WPForms – 1.6.2.3
YITH WooCommerce Wishlist: by YITH – 3.0.15

### Inactive Plugins (7) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Bluehost: by Bluehost – 2.2.1
Hello Dolly: by Matt Mullenweg – 1.7.2
OptinMonster API: by OptinMonster Team – 1.9.17 – Installed version not tested with active version of WooCommerce 4.6.0
Salert: by WPoperation – 1.1.5 – Installed version not tested with active version of WooCommerce 4.6.0
Stripe Payment Gateway for WooCommerce ( Basic ): by WebToffee – 3.4.9 – Installed version not tested with active version of WooCommerce 4.6.0
WordPress Importer: by wordpressdotorg – 0.7

### Dropin Plugins (2) ###

db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0.4
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #234 - /shop/
Cart: #233 - /cart/
Checkout: #232 - /checkout/
My account: #231 - /my-account/
Terms and conditions: #506 - /term-conditions/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.12.2
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Complete: 164
Oldest: 2020-10-04 17:00:22 +0000
Newest: 2020-10-22 16:15:37 +0000

Pending: 2
Oldest: 2020-10-23 00:04:26 +0000
Newest: 2020-10-23 04:20:03 +0000

Hmm, interesting. I can see the error on your site as well. What’s odd is that even going right to checkout just shows a blank page…

This kind of problem is usually caused by either a conflict with your theme or with another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

Hey team,
I fixed my issue, it was happening because of PHP version. After updated PHP version now everything is just working perfectly.

Best regards,
hasnathRumman