Hi @oowow,
Thanks for contacting us!
First, please make sure that you are logged in as a wholesale customer when testing and checking the wholesale prices on your shop/cart.
Second, if you are using a premium version of the plugin, it is also possible that if you didn’t meet the minimum order requirements you have set in your wholesale prices settings, the regular price will apply on your cart instead.
Third, I would suggest doing a basic debug to check if there’s a conflicting plugin/theme that might cause this issue. To do this, please have a backup of your site first, then switch to Twenty Seventeen WordPress theme and deactivate your other plugins. Afterward, kindly check if the issue persists. If not, continue activating your plugins until you find the culprit and then, get in touch with the author of the conflicting plugin for further assistance.
However, if the basic debug didn’t help solve the problem, could you please forward this to our support line here: https://wholesalesuiteplugin.com/support/support-request-form/ and kindly include a temporary admin credential so we can investigate the issue further. Also, please keep in mind that if you are using the premium version, please use our support form as we are not allowed to cater tickets relating to our premium plugins here.
I’m looking forward to hearing from you soon.
