• Resolved simonyau

    (@simonyau)


    Hi there, I have an issue of the cart table text which show a code beside the name of my tax fees (eg:Processing Fee (5%) <small>(estimated for Serbia)</small>).

    This code only show in any country except when selecting Singapore as billing address.

    Hope it have a way to solve it.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there! ??

    I’ve checked your site, but I couldn’t find any code besides the name of your tax fees. This is how your site looks to me:

    https://www.screencast.com/t/tMKtWbttpr

    Oftentimes something like this can be affected by your browser’s cache. I would suggest that you try clearing the cache/cookies and then try it again. You could also try from a different browser or device.

    Here is a support page that can walk you through that: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    Cheers! ??

    Thread Starter simonyau

    (@simonyau)

    Hi,

    Thanks for your reply. Here are the steps to found the error:

    1. After selected the product, go to checkout page
    2. Change Billing country to Malaysia

    Image: https://ibb.co/VvLfRWr

    3. Go back to the “View Cart” page and the problem show up

    Image: https://ibb.co/Jv7s5Mp

    Looking forward for your update. Thank you ??

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Cheers!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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