Cart Page Table Text Issue

  • Resolved simonyau

    (@simonyau)


    3 years, 10 months ago

    Hi there,

    I have an issue about the cart page table. Here are the steps to found the error:

    1. After selected the product, go to checkout page
    2. Change Billing country to Malaysia

    Image: https://ibb.co/VvLfRWr

    3. Go back to the “View Cart” page and the problem show up

    Image: https://ibb.co/Jv7s5Mp

    Looking forward for the reply. Thank you ??

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @simonyau,

    That’s an interesting one. We have some HTML that’s being “escaped” instead of read as code by the browser. If I inspect the text with the developer tools, we can see what’s here:

    escaped

    I tried adding some HTML to the tax rate name in the standard rate table.

    tax name

    When I checked the front end of the cart, it did show the correct text.

    cart

    Can you let me know where the estimated tax and its HTML is coming from? That will help us track down what’s going on here.

    Thanks!

    Scratch that. This is a core text message and not one that’s part of the label.

    Let’s do this. There’s a plugin called Health Check and Troubleshooting that has a troubleshooting mode that lets logged in administrators disable plugins without affecting everyone else.

    https://www.ads-software.com/plugins/health-check/

    I would suggest using it to test the site with only WooCommerce and the Storefront theme active. Then see if the text renders properly for Malaysia.

    If it does, then switch back to your theme and try again. Continue enabling plugins one by one and checking the cart after each one. The last one activated before this breaks is likely the source of the conflict.

    Let us know what you find out.

    Thread Starter simonyau

    (@simonyau)

    Hi @3sonsdevelopment ,

    Thanks for helping out! Here are the result after enable the Troubleshooting mode with only active the woocommerce plugin:

    https://ibb.co/Rjk1Z1V

    Seem like it working fine. Is it mean there are some plugins affected? Btw where can I active the theme while using Troubleshooting mode?

    Looking forward to your reply.

    Thank you

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @simonyau. Sorry that we missed your last response. Have you been able to resolve the issue? If not, we have a guide to help you with troubleshooting with Health Check here – https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    Hi @simonyau,

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
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