cart pops not compatible with new wordpress/woocommerce?!

Hey there,

Thanks for reaching out to us about the issues you’ve been facing with Cartpops. We totally understand how frustrating it can be when something that was working seamlessly suddenly stops functioning.

We’ve actually tested Cartpops with the latest versions of WordPress and WooCommerce, and it’s been working like a charm on our end. However, compatibility can sometimes be influenced by a few factors, such as conflicting plugins or caching mechanisms.

To help us troubleshoot this further, we recommend trying out the following steps:

1. Let’s start by disabling all other plugins except for Cartpops and WooCommerce. This will help us determine if there’s a conflict between Cartpops and another plugin that might be causing the “add to cart” issue.
2. If disabling other plugins doesn’t solve the problem, let’s try temporarily disabling any caching mechanisms you have set up on your site. Sometimes caching plugins or server-side caching can mess with the proper functioning of certain features.

By isolating potential conflicts and ruling out caching issues, we’ll be able to better identify the source of the problem. It would also be helpful for us to know the specific versions of WordPress, WooCommerce, and any other plugins you have installed.

Please give these suggestions a go, and let us know if the issue gets resolved or if you need any further assistance.

Best,

Niel, Cartpops

I can also confirm that upgrading to Woocommerce 7.8 from 7.7.2 breaks the add to cart/auto-open functionality of Cartpops JS throwing a JS error.. I had to use WP Rollback and can’t upgrade to Woocommerce 7.8 until this is fixed ?? Niel have you tested it with 7.8 ? It’s broken and only resolves when I downgrade back to Woocommerce 7.7.2 …

Hi @cartpopsteam I’m experiencing the exact same issue as explained above on a few Woocommerce websites.

I have switched to the default WordPress 2023 theme, disabled all caching including server caching and deactivated all plugins other than Woocommerce and CartPops and the issue is still happening.

Hello everyone,

Thank you for providing the additional information and performing the troubleshooting steps. I apologize for the inconvenience you have experienced with the cart not updating on multiple WooCommerce websites.

I want to assure you that I have already reported this issue to our developer yesterday, and have been actively working on identifying the root cause. I’m pleased to inform you that we have identified the problem and are currently working on a fix to resolve it.

We understand the importance of resolving this issue promptly, and we appreciate your patience while we work towards a solution.

Once again, I apologize for the inconvenience caused, and we appreciate your understanding and cooperation.

Best,

Niel, CartPops Team

Thank you @cartpopsteam for releasing the plugin update today that fixes this compatibility issue.

@dakman After updating the CartPops plugin everything is working perfectly.

Hey Justin,

You’re welcome! We’re glad to hear that the plugin update resolved the compatibility issue and that everything is working perfectly now. If you have any further questions or need any assistance, feel free to reach out to us.

Best, Cartpops