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Resolved mezilisal
(@mezilisal)

1 year, 8 months ago

I have a WooCommerce online store and the last few days I’ve been experiencing a problem with the cart. When a customer adds a product to the cart and then tries to view their cart (by mousing over the cart button), it shows up as a white small empty box. There are neither products nor buttons. In addition, sometimes when adding a product to the cart and clicking on the button that appears near the “Add to Cart” option, I get a message stating that there are no products in the cart. Can you help me resolve this problem?

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Beauty of Code (woo-hc)

(@beautyofcode)

1 year, 8 months ago

Hi @mezilisal ,

Thanks for reaching out!

Checking your site, I see what you mean:

Please can you share a copy of the following so that we can have a better understanding of your sites current environment:

System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Once you have these, please share them in your response here.

Cheers!

Thread Starter

mezilisal

(@mezilisal)

1 year, 8 months ago

this is my fatal error page (i see suddenly that there are no errors…i had fatal errors and now i see only one and i cant view details..why this?)

Thread Starter

mezilisal

(@mezilisal)

1 year, 8 months ago

`
### WordPress Environment ###

WordPress address (URL): https://www.petshug.gr
Site address (URL): https://www.petshug.gr
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: el
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 4000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.8.2
WC Database Prefix: wp_
Total Database Size: 484.25MB
Database Data Size: 362.98MB
Database Index Size: 121.27MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.42MB + Index: 0.11MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_posts: Data: 17.52MB + Index: 3.72MB + Engine InnoDB
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wp_presto_player_email_collection: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_presto_player_presets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_presto_player_videos: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_presto_player_visits: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_presto_player_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_product_order: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_robogallery_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_otp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_otp_attempts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sms_repeating: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_scheduled: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_send: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_sms_subscribes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_subscribes_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smsalert_booking_reminder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smsalert_renewal_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_termmeta: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
wp_wc_order_stats: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.80MB + Index: 1.06MB + Engine MyISAM
wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 1.52MB + Index: 0.89MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsal_metadata: Data: 10.52MB + Index: 10.55MB + Engine InnoDB
wp_wsal_occurrences: Data: 4.52MB + Index: 1.91MB + Engine InnoDB
wp_wsm_bounceVisits: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_browsers: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wsm_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsm_dailyHourlyReport: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
wp_wsm_dateWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
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wp_wsm_hourWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
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wp_wsm_logVisit: Data: 18.55MB + Index: 9.03MB + Engine InnoDB
wp_wsm_monthWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthlyDailyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_monthwise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_oSystems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_pageViews: Data: 0.00MB + Index: 0.00MB + Engine
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wp_wsm_searchEngines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_toolBars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wsm_yearwise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field-group: 1
attachment: 8771
br_filters_group: 2
br_labels: 2
br_product_filter: 33
custom_css: 1
custom-css-js: 1
customize_changeset: 1
fpf_fields: 1
mc4wp-form: 1
nav_menu_item: 88
oembed_cache: 4
page: 26
popup: 8
popup_theme: 8
post: 3
product: 3947
product_variation: 1112
revision: 483
robo_gallery_table: 1
shop_coupon: 184
shop_order: 2130
shop_order_refund: 2
user_registration: 2
wapf_product: 5
wp_global_styles: 1
wpcf7_contact_form: 2
wpforms: 1
wppopups: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (56) ###

Pixel Manager for WooCommerce: by SweetCode – 1.32.3
Advanced Custom Fields: by WP Engine – 6.1.7
Advanced Product Fields for WooCommerce: by StudioWombat – 1.6.3
Advanced Woo Search: by ILLID – 2.83
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.25.0
All In One WP Security: by All In One WP Security & Firewall Team – 5.1.9
HTML in Category Descriptions: by Arno Esterhuizen – 1.2.3
The SEO Framework: by The SEO Framework Team – 4.2.8
Banner Management For WooCommerce: by theDotstore – 2.4.0
Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.2.13
Code Snippets: by Code Snippets Pro – 3.4.2
Contact Form 7: by Takayuki Miyoshi – 5.7.7
Content Views: by Content Views – 3.0.4
CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.1
Easy WP SMTP: by Easy WP SMTP – 2.1.0
Essential Grid: by ThemePunch – 3.0.13
Flexible Product Fields: by WP Desk – 2.3.8
Flexible Shipping: by Octolize – 4.21.5
WooCommerce advanced cash on delivey with fee/surcharge: by idnovate.com – 1.2.4
Mega Main Menu: by MegaMain.com – 2.2.0
Pay in Store WooCommerce Payment Gateway: by Papaki – 1.2.6
Perfmatters: by forgemedia – 1.9.5
Pie Register - Basic: by Pie Register – 3.8.2.7
PixelYourSite PRO: by PixelYourSite – 9.8.0
Popup Maker - Exit Intent Popups: by WP Popup Maker – 1.4.0
Popup Maker: by Popup Maker – 1.18.2
Product Filter for WooCommerce: by XforWooCommerce – 7.3.3
Quick View WooCommerce: by XootiX – 1.7
Quiz Maker: by Quiz Maker team – 6.4.4.9
Redirection: by John Godley – 5.3.10
Robo Gallery: by RoboSoft – 3.2.15
Smart Slider 3: by Nextend – 3.5.1.17
SiteOrigin CSS: by SiteOrigin – 1.5.6
Sub Categories Widget: by BrokenCrust – 1.5.2
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.1
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
WooCommerce Smart COD: by woosmartcod.com – 1.6.2
WooCommerce Weight Based Shipping +: by weightbasedshipping.com – 5.5.4
CTX Feed Pro: by WebAppick – 5.3.13
Widget Options: by Widget Options Team – 3.9.3
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
Eurobank WooCommerce Payment Gateway: by Papaki – 1.8.7.1
Product Slider for WooCommerce: by ShapedPlugin LLC – 2.6.7
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.19
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.24
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.4.3
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6
WooCommerce: by Automattic – 7.8.2
BOX NOW Delivery: by BOX NOW – 1.5
WP Rocket: by WP Media – 3.4.1.2
WP Activity Log: by WP White Security – 4.5.3
WP SMS Pro Pack: by VeronaLabs – 4.1.0
WP SMS: by VeronaLabs – 6.2.0.2
WP Visitor Statistics (Real Time Traffic): by osamaesh – 6.9.3
WPForms Lite: by WPForms – 1.8.2.2
Related Products for WooCommerce: by WebToffee – 1.4.8

### Inactive Plugins (4) ###

Jetpack: by Automattic – 12.3
WooCommerce Advanced Product Labels: by BeRocket – 1.2.5
WooCommerce Checkout Manager: by QuadLayers – 7.1.8
WP Last Modified Info: by Sayan Datta – 1.8.8

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosg (woosg)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #7 - /katastima/
Cart: #8 - /kalathi/
Checkout: #9 - /checkout/
My account: #10 - /logariasmos/
Terms and conditions: #12321 - /%cf%8c%cf%81%ce%bf%ce%b9-%cf%87%cf%81%ce%ae%cf%83%ce%b7%cf%82-%cf%80%cf%81%ce%bf%cf%8b%cf%80%ce%bf%ce%b8%ce%ad%cf%83%ce%b5%ce%b9%cf%82/

### Theme ###

Name: Storefront Child Theme
Version: 1.0.0
Author URL: https://stuartduff.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 4.3.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storefront-child/woocommerce/archive-product.php
storefront-child/woocommerce/checkout/form-checkout.php
storefront-child/woocommerce/emails/customer-invoice.php
storefront-child/woocommerce/emails/customer-new-account.php
storefront-child/woocommerce/emails/customer-note.php
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### Admin ###

Enabled Features: activity-panels
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Disabled Features: core-profiler
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Daily Cron: ? Next scheduled: 2023-07-11 16:07:14 +03:00
Options: ?
Notes: 59
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### Action Scheduler ###

Complete: 11,015
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Newest: 2023-07-11 13:55:03 +0300

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### Status report information ###

Generated at: 2023-07-11 14:15:58 +03:00
`

and this is my status report.

emersongodoy

(@emersongodoy)

1 year, 8 months ago

For those who are having problems with the mini cart always empty with the cache in “HIT”, below is the solution I found:

As per the Woocommerce explanation, they have removed wc-cart-fragments to increase the performance. If you are using elementor, I believe now it’s up to elementor to get a fix. I saw elementor mentioned on GIT that they would give a fix with the 3.14.0 release. Until that, the below code will fix the issue.

Add this code to the function.php in the child theme or main theme (if you do not use a child theme)

function enqueue_wc_cart_fragments() { wp_enqueue_script( 'wc-cart-fragments' ); }
add_action( 'wp_enqueue_scripts', 'enqueue_wc_cart_fragments' );

I use the LSCache and Swift Performance plugins.

Source: https://stackoverflow.com/questions/76495561/woocommerce-mini-cart-is-coming-blank-on-add-to-cart-from-product-page

Beauty of Code (woo-hc)

(@beautyofcode)

1 year, 8 months ago

Hi @mezilisal ,

Thanks for sharing the SSR.

I’d suggest performing a full conflict test to rule out any theme/plugin conflicts that may be causing the issue.

This can be done by following the walkthrough in the support guide below:

How to test for conflicts

Let us know how this goes!

Thread Starter

mezilisal

(@mezilisal)

1 year, 8 months ago

emersongodoy: Well i dont use elementor, but i tried to use your code and it worked…i cant understand.

Just to be sure that i wont have problem again with cart i will try and Roxy S. (woo-hc) method. I will do the full check and inform you.

Beauty of Code (woo-hc)

(@beautyofcode)

1 year, 8 months ago

Hi @mezilisal ,

Glad to hear that the snippet provided by @emersongodoy has resolved the issue ??

Should this reoccur, you can go ahead with the conflict test to see if there are any plugin/theme conflicts causing the issue.

On the other hand, I’ll go ahead and mark this as resolved since the code provided resolves the issue you have been facing.

However, feel free to create a new topic if you need any further help. We are happy to assist.

Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)

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