• Resolved mezilisal

    (@mezilisal)


    I have a WooCommerce online store and the last few days I’ve been experiencing a problem with the cart. When a customer adds a product to the cart and then tries to view their cart (by mousing over the cart button), it shows up as a white small empty box. There are neither products nor buttons. In addition, sometimes when adding a product to the cart and clicking on the button that appears near the “Add to Cart” option, I get a message stating that there are no products in the cart. Can you help me resolve this problem?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @mezilisal ,

    Thanks for reaching out!

    Checking your site, I see what you mean:

    Please can you share a copy of the following so that we can have a better understanding of your sites current environment:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Once you have these, please share them in your response here.

    Cheers!

    Thread Starter mezilisal

    (@mezilisal)

    this is my fatal error page (i see suddenly that there are no errors…i had fatal errors and now i see only one and i cant view details..why this?)

    Thread Starter mezilisal

    (@mezilisal)

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.petshug.gr
    Site address (URL): https://www.petshug.gr
    WC Version: 7.8.2
    REST API Version: ? 7.8.2
    WC Blocks Version: ? 10.2.4
    Action Scheduler Version: ? 3.6.1
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: el
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 4000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.33
    Max Upload Size: 8 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    ### Post Type Counts ###
    
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    attachment: 8771
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    br_product_filter: 33
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    Secure connection (HTTPS): ?
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    ### Active Plugins (56) ###
    
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    ### Inactive Plugins (4) ###
    
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    WooCommerce Advanced Product Labels: by BeRocket – 1.2.5
    WooCommerce Checkout Manager: by QuadLayers – 7.1.8
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    maintenance.php: maintenance.php
    
    ### Settings ###
    
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    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosg (woosg)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #7 - /katastima/
    Cart: #8 - /kalathi/
    Checkout: #9 - /checkout/
    My account: #10 - /logariasmos/
    Terms and conditions: #12321 - /%cf%8c%cf%81%ce%bf%ce%b9-%cf%87%cf%81%ce%ae%cf%83%ce%b7%cf%82-%cf%80%cf%81%ce%bf%cf%8b%cf%80%ce%bf%ce%b8%ce%ad%cf%83%ce%b5%ce%b9%cf%82/
    
    ### Theme ###
    
    Name: Storefront Child Theme
    Version: 1.0.0
    Author URL: https://stuartduff.com
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 4.3.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: storefront-child/woocommerce/archive-product.php
    storefront-child/woocommerce/checkout/form-checkout.php
    storefront-child/woocommerce/emails/customer-invoice.php
    storefront-child/woocommerce/emails/customer-new-account.php
    storefront-child/woocommerce/emails/customer-note.php
    storefront-child/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0
    storefront-child/woocommerce/emails/customer-processing-order.php
    storefront-child/woocommerce/myaccount/my-address.php
    storefront-child/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0
    /home/petshug/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
    /home/petshug/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: core-profiler
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-07-11 16:07:14 +03:00
    Options: ?
    Notes: 59
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 11,015
    Oldest: 2023-06-10 14:55:26 +0300
    Newest: 2023-07-11 13:55:03 +0300
    
    Failed: 29
    Oldest: 2022-10-03 11:13:37 +0300
    Newest: 2023-06-30 14:39:21 +0300
    
    Pending: 5
    Oldest: 2023-07-11 15:43:14 +0300
    Newest: 2023-07-12 14:27:08 +0300
    
    
    ### Status report information ###
    
    Generated at: 2023-07-11 14:15:58 +03:00
    `

    and this is my status report.

    For those who are having problems with the mini cart always empty with the cache in “HIT”, below is the solution I found:

    As per the Woocommerce explanation, they have removed wc-cart-fragments to increase the performance. If you are using elementor, I believe now it’s up to elementor to get a fix. I saw elementor mentioned on GIT that they would give a fix with the 3.14.0 release. Until that, the below code will fix the issue.

    Add this code to the function.php in the child theme or main theme (if you do not use a child theme)

    function enqueue_wc_cart_fragments() { wp_enqueue_script( 'wc-cart-fragments' ); }
    add_action( 'wp_enqueue_scripts', 'enqueue_wc_cart_fragments' );

    I use the LSCache and Swift Performance plugins.

    Source: https://stackoverflow.com/questions/76495561/woocommerce-mini-cart-is-coming-blank-on-add-to-cart-from-product-page

    Hi @mezilisal ,

    Thanks for sharing the SSR.

    I’d suggest performing a full conflict test to rule out any theme/plugin conflicts that may be causing the issue.

    This can be done by following the walkthrough in the support guide below:

    Let us know how this goes!

    Thread Starter mezilisal

    (@mezilisal)

    emersongodoy: Well i dont use elementor, but i tried to use your code and it worked…i cant understand.

    Just to be sure that i wont have problem again with cart i will try and Roxy S. (woo-hc) method. I will do the full check and inform you.

    Hi @mezilisal ,

    Glad to hear that the snippet provided by @emersongodoy has resolved the issue ??

    Should this reoccur, you can go ahead with the conflict test to see if there are any plugin/theme conflicts causing the issue.

    On the other hand, I’ll go ahead and mark this as resolved since the code provided resolves the issue you have been facing.

    However, feel free to create a new topic if you need any further help. We are happy to assist.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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