Cart shows products of other users

  • Resolved Philipp

    (@morpheus200k)


    4 years ago

    Hi guys,

    we have a weird problem: if I add a product to my cart and another user does the same (no matter if both doing that at a time or not) with another product, then we both see both products on our carts. Today we got two emails and a call from customers telling us that they had other products on their cart than they added.

    So we tested it – deactivated all plugins and still we got this issue.

    So here is a detailed example:

    On device 1 I added product 1
    On device 2 I added product 2
    On device 3 I added product 3

    And finally I see on device 3 (I added just one product) all products added on the other devices (by other users).

    It looks as if the cart saves all products which have been added no matter if they were added by one person or by more users. It is like a history.

    Here is my status info with WooCommerce:

    
### WordPress Environment ###

WordPress address (URL): https://cluemasters.de
Site address (URL): https://cluemasters.de
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: nginx/1.14.2
PHP Version: 7.4.4
PHP Post Max Size: 512 MB
PHP Time Limit: 900
PHP Max Input Vars: 7500
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.13-MariaDB-1:10.4.13+maria~buster
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: F3AvlqOhR_
Datenbank-Gesamtgr??e: 22.92MB
Datenbank-Datengr??e: 19.01MB
Datenbank-Indexgr??e: 3.91MB
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F3AvlqOhR_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
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F3AvlqOhR_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
F3AvlqOhR_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
F3AvlqOhR_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
F3AvlqOhR_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
F3AvlqOhR_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
F3AvlqOhR_wc_webhooks: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
F3AvlqOhR_woocommerce_gc_activity: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
F3AvlqOhR_woocommerce_gc_cards: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
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F3AvlqOhR_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
F3AvlqOhR_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
F3AvlqOhR_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
F3AvlqOhR_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
F3AvlqOhR_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.13MB + Engine InnoDB
F3AvlqOhR_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
F3AvlqOhR_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
F3AvlqOhR_wpfm_backup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
F3AvlqOhR_wpforms_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
F3AvlqOhR_yoast_indexable: Daten: 0.17MB + Index: 0.08MB + Engine InnoDB
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F3AvlqOhR_yoast_seo_links: Daten: 0.11MB + Index: 0.03MB + Engine InnoDB
F3AvlqOhR_yoast_seo_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 9
acf-field-group: 1
attachment: 107
custom_css: 5
customize_changeset: 29
document_template: 4
elementor_library: 4
mc4wp-form: 2
nav_menu_item: 14
ocean_modal_window: 1
ocean_posts_slider: 1
oceanwp_library: 2
oembed_cache: 24
page: 15
post: 2
product: 22
product_variation: 1
revision: 108
saswp: 4
saswp_reviews: 1
shop_coupon: 4
shop_order: 22
woovouchercodes: 4
woovouchers: 13

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (43) ###

Ocean Extra: von OceanWP – 1.6.6
Gravity Perks: von Gravity Wiz – 2.1.11
Gravity Forms: von Gravity Forms – 2.4.21
WooCommerce Banner and Carousel Slider for Category, Page: von theDotstore – 2.0.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.1 getestet
Classic Editor: von WordPress Contributors – 1.6
Elementor Pro: von Elementor.com – 3.0.5
Elementor: von Elementor.com – 3.0.12
Gift Cards - Coupon Input: von SomewhereWarm – 1.0.0 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.1 getestet
GP Limit Dates: von Gravity Wiz – 1.0.23
OMGF: von Daan (from Fast FW Press) – 4.2.3
Imagify: von WP Media – 1.9.11
Loco Translate: von Tim Whitlock – 2.4.4
Mailchimp for WooCommerce: von Mailchimp – 2.4.7 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.1 getestet
MC4WP: Mailchimp for WordPress: von ibericode – 4.8.1
Mollie-Zahlungen für WooCommerce: von Mollie – 5.9.0 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.1 getestet
Smart Slider 3 Pro: von Nextend – 3.4.1.10
Ocean Elementor Widgets: von OceanWP – 1.2.3
Ocean Footer Callout: von OceanWP – 1.1.0
Ocean Hooks: von OceanWP – 1.1.3
Ocean Modal Window: von OceanWP – 1.1.0
Ocean Popup Login: von OceanWP – 1.2.0
Ocean Posts Slider: von OceanWP – 1.1.0
Ocean Pro Demos: von OceanWP – 1.1.1
Ocean Product Sharing: von OceanWP – 1.1.0 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.1 getestet
Ocean Social Sharing: von OceanWP – 1.1.0
Ocean Stick Anything: von OceanWP – 1.0.4
Ocean Sticky Header: von OceanWP – 1.2.0
Ocean Woo Popup: von OceanWP – 1.0.7 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.1 getestet
One Click Demo Import: von ProteusThemes – 2.6.1
DSGVO Pixelmate: von Christian Wedel – 4.0.25
Schema & Structured Data for WP & AMP: von Magazine3 – 1.9.52
Smart Slider 3: von Nextend – 3.4.1.10
String Locator: von Clorith – 2.4.1
Vendidero Helper: von Vendidero – 1.3.0
WooCommerce Bl?cke: von Automattic – 3.6.0
Germanized für WooCommerce Pro: von vendidero – 3.0.13
Germanized für WooCommerce: von vendidero – 3.2.2
WooCommerce Gift Cards: von SomewhereWarm – 1.5.1
WooCommerce Gravity Forms Product Add-Ons: von Lucas Stark – 3.3.16
Woocommerce Mailchimp Discount: von Magnigenie – 3.7 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.1 getestet
WooCommerce: von Automattic – 4.6.1
Yoast SEO: von Team Yoast – 15.2
WP Rocket: von WP Media – 3.7.4

### Inactive Plugins (1) ###

WordPress Importer: von wordpressdotorg – 0.7

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop-Basis: #12 - /shop/
Warenkorb: #13 - /warenkorb/
Kasse: #14 - /kasse/
Mein Konto: #364 - /mein-account/
Allgemeine Gesch?ftsbedingungen: #505 - /agb/

### Theme ###

Name: Cluemasters
Version: 1.0
Author URL: https://provenseo.de
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 1.9.0
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Gift Cards ###

Database Version: 1.5.1
Loopback Test: ?
Task Queueing Test: ?

### Action Scheduler ###

Abgeschlossen: 364
Oldest: 2020-10-06 07:27:10 +0000
Newest: 2020-10-27 16:09:14 +0000

Ausstehend: 1
Oldest: 2020-10-28 15:27:27 +0000
Newest: 2020-10-28 15:27:27 +0000

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Philipp

    (@morpheus200k)

    Hi guys,
    I solved it … soooo crazy that thing but it could likely be that someone falls into the same hole one day – so I wanna tell you the reason for that:

    I had a Pagerule on Cloudflare activated with “Cache All – TTL 2hrs Edge Cache” – that is why everything was being saved all the time …

    So if there are more than one user at a time in my shop and the pagerule is running, then the cart will cumulate every order without clearing the cart in general. Weird …

    Best
    Phlip

    Hi Philipp! Thanks for the update, and I’m glad you were able to solve the issue! This sort of problem is almost always due to a caching issue of some sort, so your findings and solution make sense. I’m going to go ahead and mark this thread as resolved. Feel free to create a new thread if you have any further questions!

Viewing 2 replies - 1 through 2 (of 2 total)
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