Cart to Checkout Address not Transferring

  • Resolved prcm777

    (@prcm777)


    1 month ago

    Hello,

    So when someone puts the city/state/zip in the shopping cart it doesn’t transfer to the checkout page.

    Can someone direct me on how to make that transfer over?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Share a copy of your status report as found under WooCommerce > Status
    • Share a direct link to your store for us to test from our side
    • Confirm whether you’re seeing any JavaScript errors in the console when on the cart page (If you’re not sure how to do that, please feel free to skip this step – we can test that from our side)
    • Confirm whether this started happening recently or whether it’s always been the case? If it’s the former, can you share a bit more on what changed on your site?

    Thanks!

    Thread Starter prcm777

    (@prcm777)

    That’s interesting, I tried to repeat it and its working now. I will close until I can identify what conditions cause that to happen.

    Thank you

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @prcm777,

    That’s interesting, I tried to repeat it and its working now.

    Glad to know it’s now working fine.

    Should you face any further issues, please feel free to open a new topic.

    We’re here to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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