Cart Total Not Showing

  • Resolved JLent14

    (@jlent14)


    2 years, 6 months ago

    Hello,

    I’ve been having an issue and haven’t found a solution anywhere yet. My cart Total is not showing with the discounted price included. It looks something like this:

    Subtotal $50
    Discount $5
    Total $50

    How can I fix this?

Viewing 14 replies - 1 through 14 (of 14 total)

  • Hi @jlent14

    Thank you for reaching out!

    To offer discount, are you using the built-in Coupons functionality of WooCommerce or any third-party plugin?

    Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter JLent14

    (@jlent14)

    Hi,

    Thank you for your response! My customers keep telling me their total is wrong and I’ve been trying to fix it for a couple weeks.

    The discounts are offered by a third-party plugin. This plugin is called Blaze POS and we are offering all of our regular customers 10% off for the rest of the year. Other discounts that are automatically applied are VIP Veterans 20% off, Veterans 15% off, New Customers 20% off.

    This is a cannabis delivery site and Blaze POS is a software needed to sync up with the California Track and Trace System called Metrc. So basically the Woocommerce site is synced up by API with Blaze and then Blaze is synced up with Metc. Blaze overrides any customization I have done to the site with PHP coding. The system is synced up every 30-60 minutes. I have a found a way around this by different plugins including Advanced Woo Labels. So I’m wondering if there is a plugin to fix this.

    Here is the system report:

    
### WordPress Environment ###

WordPress address (URL): https://passingrassdelivery.com
Site address (URL): https://passingrassdelivery.com
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: nly_
Total Database Size: 89.79MB
Database Data Size: 64.59MB
Database Index Size: 25.20MB
nly_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
nly_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nly_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
nly_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
nly_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nly_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_actionscheduler_actions: Data: 13.36MB + Index: 12.38MB + Engine InnoDB
nly_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_actionscheduler_logs: Data: 8.47MB + Index: 6.00MB + Engine InnoDB
nly_aioseo_cache: Data: 0.19MB + Index: 0.03MB + Engine InnoDB
nly_aioseo_notifications: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
nly_aioseo_posts: Data: 0.23MB + Index: 0.02MB + Engine InnoDB
nly_Blaze_product: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
nly_Blaze_product_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_Blaze_product_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_Blaze_product_tag_ref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
nly_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_hthb_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_layerslider_drafts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nly_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
nly_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nly_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
nly_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nly_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nly_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_mailpoet_subscribers: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
nly_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_subscriber_segment: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
nly_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_options: Data: 11.03MB + Index: 0.22MB + Engine InnoDB
nly_postmeta: Data: 17.05MB + Index: 1.91MB + Engine InnoDB
nly_posts: Data: 7.03MB + Index: 0.22MB + Engine InnoDB
nly_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
nly_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_revslider_sliders: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
nly_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_sync_record: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
nly_termmeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
nly_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
nly_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nly_usermeta: Data: 1.52MB + Index: 1.81MB + Engine InnoDB
nly_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
nly_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
nly_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nly_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nly_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nly_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
nly_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nly_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nly_wp_email_capture_registered_members: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wp_email_capture_temp_members: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nly_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nly_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 236
awl-labels: 3
custom_css: 1
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 22
page: 31
popupbuilder: 1
post: 51
product: 119
product_variation: 145
revision: 156
shop_coupon: 3
shop_order: 98
thegem_templates: 1
um_directory: 1
um_form: 3
wp_global_styles: 1
wpcf7_contact_form: 2
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Advanced Woo Labels: by ILLID – 1.51
All in One SEO: by All in One SEO Team – 4.2.4
BackWPup: by Inpsyde GmbH – 3.10.0
Blaze Retail WooCommerce: by BLAZE – 2.5.1
Contact Form 7: by Takayuki Miyoshi – 5.6.2
Marijuana Age Verify Premium: by 5 Star Plugins – 1.4
Elementor: by Elementor.com – 3.6.4
GA Google Analytics: by Jeff Starr – 20220517
HashBar - WordPress Notification Bar: by HasThemes – 1.3.4
Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.3
LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.2.0
Premium Addons for Elementor: by Leap13 – 4.9.30
Premium Addons PRO: by Leap13 – 2.8.8
Slider Revolution: by ThemePunch – 6.5.25
String Locator: by InstaWP – 2.6.0
TheGem Blocks (for Elementor): by Codex Themes – 1.1.3
TheGem Theme Elements (for Elementor): by Codex Themes – 5.5.0
WooCommerce: by Automattic – 6.8.2
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
WP Email Capture: by Winwar Media – 3.9.3
WP File Manager: by mndpsingh287 – 7.1.6
Wordpress Page Widgets: by CodeAndMore – 3.9
Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.1

### Inactive Plugins (8) ###

Autoptimize: by Frank Goossens (futtta) – 3.1.1.1
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.4
LayerSlider: by Kreatura Media – 7.1.0
Login Logout Menu: by WPBrigade – 1.3.3
Marijuana Age Verify: by 5 Star Plugins – 1.4
Popup Builder: by Sygnoos – 4.1.13
WP Rocket: by WP Media – 3.10
WP Rocket | Disable Google Font Optimization: by WP Rocket Support Team –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external-2)
grouped (grouped-2)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog-2)
exclude-from-search (exclude-from-search-2)
featured (featured-2)
outofstock (outofstock)
rated-1 (rated-1-2)
rated-2 (rated-2-2)
rated-3 (rated-3-2)
rated-4 (rated-4-2)
rated-5 (rated-5-2)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #23 - /menu/
Cart: #45 - /cart/
Checkout: #29 - /checkout/
My account: #30 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: TheGem Elementor Child
Version: 1.0
Author URL: https://hafizmashfaq.com/
Child Theme: ?
Parent Theme Name: TheGem (Elementor)
Parent Theme Version: 5.5.0
Parent Theme Author URL: 
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: thegem-elementor/woocommerce/cart/cart-empty.php
thegem-elementor/woocommerce/cart/cart-shipping.php
thegem-elementor/woocommerce/cart/cart-totals.php
thegem-elementor/woocommerce/cart/cart.php
thegem-elementor/woocommerce/cart/cross-sells.php
thegem-elementor/woocommerce/cart/mini-cart.php
thegem-elementor/woocommerce/cart/proceed-to-checkout-button.php
thegem-elementor/woocommerce/cart/shipping-calculator.php
thegem-elementor/woocommerce/checkout/form-billing.php
thegem-elementor/woocommerce/checkout/form-checkout.php
thegem-elementor/woocommerce/checkout/form-coupon.php
thegem-elementor/woocommerce/checkout/form-login.php
thegem-elementor/woocommerce/checkout/form-shipping.php
thegem-elementor/woocommerce/checkout/payment-method.php
thegem-elementor/woocommerce/checkout/payment.php
thegem-elementor/woocommerce/checkout/review-order.php
thegem-elementor/woocommerce/checkout/terms.php
thegem-elementor/woocommerce/checkout/thankyou.php
thegem-elementor/woocommerce/content-product.php
thegem-elementor/woocommerce/content-single-product.php
thegem-elementor/woocommerce/content-widget-product.php
thegem-elementor/woocommerce/global/breadcrumb.php
thegem-elementor/woocommerce/global/form-login.php
thegem-elementor/woocommerce/loop/loop-end.php
thegem-elementor/woocommerce/loop/loop-start.php
thegem-elementor/woocommerce/loop/orderby.php
thegem-elementor/woocommerce/loop/pagination.php
thegem-elementor-child/woocommerce/loop/price.php
thegem-elementor/woocommerce/loop/rating.php
thegem-elementor/woocommerce/loop/result-count.php
thegem-elementor/woocommerce/loop/sale-flash.php
thegem-elementor/woocommerce/myaccount/form-edit-account.php
thegem-elementor/woocommerce/myaccount/form-edit-address.php
thegem-elementor/woocommerce/myaccount/form-login.php
thegem-elementor/woocommerce/myaccount/form-lost-password.php
thegem-elementor/woocommerce/myaccount/form-reset-password.php
thegem-elementor/woocommerce/myaccount/my-account.php
thegem-elementor/woocommerce/myaccount/navigation.php
thegem-elementor/woocommerce/myaccount/orders.php
thegem-elementor/woocommerce/order/order-details-customer.php
thegem-elementor/woocommerce/order/order-details-item.php
thegem-elementor/woocommerce/order/order-details.php
thegem-elementor/woocommerce/product-searchform.php
thegem-elementor/woocommerce/single-product/add-to-cart/external.php
thegem-elementor/woocommerce/single-product/add-to-cart/grouped.php
thegem-elementor/woocommerce/single-product/add-to-cart/simple.php
thegem-elementor/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
thegem-elementor/woocommerce/single-product/meta.php
thegem-elementor/woocommerce/single-product/price.php
thegem-elementor/woocommerce/single-product/rating.php
thegem-elementor/woocommerce/single-product/related.php
thegem-elementor/woocommerce/single-product/review-meta.php
thegem-elementor/woocommerce/single-product/review.php
thegem-elementor/woocommerce/single-product/short-description.php
thegem-elementor/woocommerce/single-product/tabs/description.php
thegem-elementor/woocommerce/single-product/tabs/tabs.php
thegem-elementor/woocommerce/single-product/title.php
thegem-elementor/woocommerce/single-product/up-sells.php
thegem-elementor/woocommerce/single-product-reviews.php
thegem-elementor/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-05 01:03:17 +00:00
Options: ?
Notes: 73
Onboarding: completed

### Action Scheduler ###

Complete: 61,680
Oldest: 2022-08-04 16:03:28 +0000
Newest: 2022-09-04 15:53:02 +0000

Pending: 4
Oldest: 2022-09-04 16:02:26 +0000
Newest: 2022-09-10 12:18:06 +0000

### Status report information ###

Generated at: 2022-09-04 15:54:41 +00:00

    Thank you!

    Hello,

    This is a cannabis delivery site and Blaze POS is a software needed to sync up with the California Track and Trace System called Metrc.

    You would like to reach out to Blaze POS support regarding this issue.

    May I ask is the issue still present when switching the theme temporarily to Storefront? You can also disable all plugins except WooCommerce and Blaze POS.

    At this step check again if the issue persists, and add an item to the cart to check if it is functioning as expected. If the issue is not present you can reactivate gradually the theme and plugins one by one until the cause behind the proble3m is found.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how that goes.

    Thread Starter JLent14

    (@jlent14)

    Hello,

    I reached out to theme and they said its coming from the Woocommerce end. I will do some testing after we close tonight and let you know.

    Thanks!

    Hi @jlent14

    I will do some testing after we close tonight and let you know

    Sounds good. In your response, please include any fatal errors if present. Please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    For the conflict testing, if you don’t want to run the test on your live production site, you can create a duplicate/staging site. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.

    Thread Starter JLent14

    (@jlent14)

    Didn’t get a chance to test last night but I will when we close at 7pm pacific time. I see some fatal errors and the log report here:

    2022-08-12T22:07:55+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php:3396
Stack trace:
#0 /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php(2025): Blaze_woo_cart->woocommerceinfo(Array, 'addToCart', NULL)
#1 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/class-wp-hook.php(307): Blaze_woo_cart->addToCart(true, 3647, 2)
#2 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters(true, Array)
#3 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/inc/woocommerce.php(1676): apply_filters('woocommerce_add...', true, 3647, 2)
#4 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/class-wp-hook.php(307): thegem_woocommerce_product_page_ajax_add_to_cart('')
#5 /home/customer/www/passingrassdelivery in /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php on line 3396
    2022-09-06T22:51:00+00:00 CRITICAL Uncaught Error: Object of class WP_Error could not be converted to string in /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php:2943
Stack trace:
#0 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php(2943): preg_replace('#^(.+) <span cl...', '$1', Object(WP_Error))
#1 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php(1305): gem_breadcrumbs()
#2 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/woocommerce.php(122): thegem_page_title()
#3 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/template-loader.php(106): include('/home/customer/...')
#4 /home/customer/www/passingrassdelivery.com/public_html/wp-blog-header.php(19): require_once('/home/customer/...')
#5 /home/customer/www/passingrassdelivery.com/public_html/index.php(17): require('/home/customer/...')
#6 {main}
  thrown in /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php on line 2943

    Theres another one thats pretty long.

    I appreciate the help.

    Hi @jlent14

    Thanks for sharing the error logs.

    CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php:3396

    This error is being caused by the plugin: Blaze Retail WooCommerce: by BLAZE – 2.5.1 on your site. Hence, as suggested above, it would be best to reach out to its developers to help resolve this issue.

    CRITICAL Uncaught Error: Object of class WP_Error could not be converted to string in /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php:2943

    It seems that there is some conflicting element: a theme or a third-party plugin present on your site. Can you please try to perform a full conflict test and see if that works?

    https://woocommerce.com/document/how-to-test-for-conflicts/

    Hope this helps!

    Thread Starter JLent14

    (@jlent14)

    I tested all plugins and the problem is still there. Looks like I have to contact the theme developer. I’ll keep you updated.

    Thank you.

    Hi @jlent14

    I tested all plugins and the problem is still there.

    Thanks for testing that.

    Looks like I have to contact the theme developer.

    If none of the plugins is the culprit, then the theme could be. If the parent theme isn’t, then the child theme could be. Your theme TheGem is on its latest version 5.5.0 , which is good. You can contact the theme author from this page or may need to reach out to your child theme’s developer.

    Thread Starter JLent14

    (@jlent14)

    Hi,

    The theme developer told me to contact Woocommerce support. And I’m not a paid user so I can’t reach out to them directly. I’ve gone through the support forums and haven’t found a solution. I’ll keep trying.

    Plugin Support con

    (@conschneider)

    Engineer

    Hi again,

    The discounts are offered by a third-party plugin. This plugin is called Blaze POS and we are offering all of our regular customers 10% off for the rest of the year. Other discounts that are automatically applied are VIP Veterans 20% off, Veterans 15% off, New Customers 20% off.

    These discounts; can you see them with the products in your WooCommerce store or how and where are they saved / stored?

    Kind regards,

    Thread Starter JLent14

    (@jlent14)

    The discounts cannot be seen in the Woocommmerce store because there is a specific member group that is receiving 10% off for the rest of the year. There’s about 400 members that get this discount. The discount is set in the back-end of Blaze plugin and applied automatically when one of these customers orders. So they’re stored in Blaze. When using a test member with no discount and then creating a coupon code in Woocommerce I can see the discount applied either way but just the final total isn’t calculating it into the final price.

    Hi @jlent14

    Thanks for your confirmation.

    Can you please try to disable thee Blaze plugin and simulate this scenario using the built-in Coupon Management and see if the discount is being reflected from the total cart price?

    If so, then we could conclude that the error comes from the Blaze plugin and its algorithm. It would be best to contact them for further assistance here.

    Duplicate reply, already deleted

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘Cart Total Not Showing’ is closed to new replies.