Cart Total Not Showing
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Hello,
I’ve been having an issue and haven’t found a solution anywhere yet. My cart Total is not showing with the discounted price included. It looks something like this:
Subtotal $50
Discount $5
Total $50How can I fix this?
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Hi @jlent14
Thank you for reaching out!
To offer discount, are you using the built-in
Coupons
functionality of WooCommerce or any third-party plugin?Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Hi,
Thank you for your response! My customers keep telling me their total is wrong and I’ve been trying to fix it for a couple weeks.
The discounts are offered by a third-party plugin. This plugin is called Blaze POS and we are offering all of our regular customers 10% off for the rest of the year. Other discounts that are automatically applied are VIP Veterans 20% off, Veterans 15% off, New Customers 20% off.
This is a cannabis delivery site and Blaze POS is a software needed to sync up with the California Track and Trace System called Metrc. So basically the Woocommerce site is synced up by API with Blaze and then Blaze is synced up with Metc. Blaze overrides any customization I have done to the site with PHP coding. The system is synced up every 30-60 minutes. I have a found a way around this by different plugins including Advanced Woo Labels. So I’m wondering if there is a plugin to fix this.
Here is the system report:
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Remote Get: ? ### Database ### WC Database Version: 6.8.2 WC Database Prefix: nly_ Total Database Size: 89.79MB Database Data Size: 64.59MB Database Index Size: 25.20MB nly_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB nly_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nly_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nly_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nly_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB nly_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB nly_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nly_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nly_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nly_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nly_woocommerce_shipping_zone_methods: Data: 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Hide errors from visitors: ? ### Active Plugins (23) ### Advanced Woo Labels: by ILLID – 1.51 All in One SEO: by All in One SEO Team – 4.2.4 BackWPup: by Inpsyde GmbH – 3.10.0 Blaze Retail WooCommerce: by BLAZE – 2.5.1 Contact Form 7: by Takayuki Miyoshi – 5.6.2 Marijuana Age Verify Premium: by 5 Star Plugins – 1.4 Elementor: by Elementor.com – 3.6.4 GA Google Analytics: by Jeff Starr – 20220517 HashBar - WordPress Notification Bar: by HasThemes – 1.3.4 Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.3 LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.2.0 Premium Addons for Elementor: by Leap13 – 4.9.30 Premium Addons PRO: by Leap13 – 2.8.8 Slider Revolution: by ThemePunch – 6.5.25 String Locator: by InstaWP – 2.6.0 TheGem Blocks (for Elementor): by Codex Themes – 1.1.3 TheGem Theme Elements (for Elementor): by Codex Themes – 5.5.0 WooCommerce: by Automattic – 6.8.2 WP Crontrol: by John Blackbourn & crontributors – 1.14.0 WP Email Capture: by Winwar Media – 3.9.3 WP File Manager: by mndpsingh287 – 7.1.6 Wordpress Page Widgets: by CodeAndMore – 3.9 Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.1 ### Inactive Plugins (8) ### Autoptimize: by Frank Goossens (futtta) – 3.1.1.1 Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.4 LayerSlider: by Kreatura Media – 7.1.0 Login Logout Menu: by WPBrigade – 1.3.3 Marijuana Age Verify: by 5 Star Plugins – 1.4 Popup Builder: by Sygnoos – 4.1.13 WP Rocket: by WP Media – 3.10 WP Rocket | Disable Google Font Optimization: by WP Rocket Support Team – ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external-2) grouped (grouped-2) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog-2) exclude-from-search (exclude-from-search-2) featured (featured-2) outofstock (outofstock) rated-1 (rated-1-2) rated-2 (rated-2-2) rated-3 (rated-3-2) rated-4 (rated-4-2) rated-5 (rated-5-2) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #23 - /menu/ Cart: #45 - /cart/ Checkout: #29 - /checkout/ My account: #30 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: TheGem Elementor Child Version: 1.0 Author URL: https://hafizmashfaq.com/ Child Theme: ? Parent Theme Name: TheGem (Elementor) Parent Theme Version: 5.5.0 Parent Theme Author URL: WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. 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Thank you!
Hello,
This is a cannabis delivery site and Blaze POS is a software needed to sync up with the California Track and Trace System called Metrc.
You would like to reach out to Blaze POS support regarding this issue.
May I ask is the issue still present when switching the theme temporarily to Storefront? You can also disable all plugins except WooCommerce and Blaze POS.
At this step check again if the issue persists, and add an item to the cart to check if it is functioning as expected. If the issue is not present you can reactivate gradually the theme and plugins one by one until the cause behind the proble3m is found.
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Let us know how that goes.
Hello,
I reached out to theme and they said its coming from the Woocommerce end. I will do some testing after we close tonight and let you know.
Thanks!
Hi @jlent14
I will do some testing after we close tonight and let you know
Sounds good. In your response, please include any fatal errors if present. Please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words
fatal-error
.For the conflict testing, if you don’t want to run the test on your live production site, you can create a duplicate/staging site. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.
Didn’t get a chance to test last night but I will when we close at 7pm pacific time. I see some fatal errors and the log report here:
2022-08-12T22:07:55+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php:3396 Stack trace: #0 /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php(2025): Blaze_woo_cart->woocommerceinfo(Array, 'addToCart', NULL) #1 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/class-wp-hook.php(307): Blaze_woo_cart->addToCart(true, 3647, 2) #2 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters(true, Array) #3 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/inc/woocommerce.php(1676): apply_filters('woocommerce_add...', true, 3647, 2) #4 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/class-wp-hook.php(307): thegem_woocommerce_product_page_ajax_add_to_cart('') #5 /home/customer/www/passingrassdelivery in /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php on line 3396
2022-09-06T22:51:00+00:00 CRITICAL Uncaught Error: Object of class WP_Error could not be converted to string in /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php:2943 Stack trace: #0 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php(2943): preg_replace('#^(.+) <span cl...', '$1', Object(WP_Error)) #1 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php(1305): gem_breadcrumbs() #2 /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/woocommerce.php(122): thegem_page_title() #3 /home/customer/www/passingrassdelivery.com/public_html/wp-includes/template-loader.php(106): include('/home/customer/...') #4 /home/customer/www/passingrassdelivery.com/public_html/wp-blog-header.php(19): require_once('/home/customer/...') #5 /home/customer/www/passingrassdelivery.com/public_html/index.php(17): require('/home/customer/...') #6 {main} thrown in /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php on line 2943
Theres another one thats pretty long.
I appreciate the help.
Hi @jlent14
Thanks for sharing the error logs.
CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /home/customer/www/passingrassdelivery.com/public_html/wp-content/plugins/blaze-retail-woocommerce/includes/class-Blaze-cart.php:3396
This error is being caused by the plugin:
Blaze Retail WooCommerce: by BLAZE – 2.5.1
on your site. Hence, as suggested above, it would be best to reach out to its developers to help resolve this issue.CRITICAL Uncaught Error: Object of class WP_Error could not be converted to string in /home/customer/www/passingrassdelivery.com/public_html/wp-content/themes/thegem-elementor/functions.php:2943
It seems that there is some conflicting element: a theme or a third-party plugin present on your site. Can you please try to perform a full conflict test and see if that works?
https://woocommerce.com/document/how-to-test-for-conflicts/
Hope this helps!
I tested all plugins and the problem is still there. Looks like I have to contact the theme developer. I’ll keep you updated.
Thank you.
Hi @jlent14
I tested all plugins and the problem is still there.
Thanks for testing that.
Looks like I have to contact the theme developer.
If none of the plugins is the culprit, then the theme could be. If the parent theme isn’t, then the child theme could be. Your theme
TheGem
is on its latest version5.5.0
, which is good. You can contact the theme author from this page or may need to reach out to your child theme’s developer.Hi,
The theme developer told me to contact Woocommerce support. And I’m not a paid user so I can’t reach out to them directly. I’ve gone through the support forums and haven’t found a solution. I’ll keep trying.
Hi again,
The discounts are offered by a third-party plugin. This plugin is called Blaze POS and we are offering all of our regular customers 10% off for the rest of the year. Other discounts that are automatically applied are VIP Veterans 20% off, Veterans 15% off, New Customers 20% off.
These discounts; can you see them with the products in your WooCommerce store or how and where are they saved / stored?
Kind regards,
The discounts cannot be seen in the Woocommmerce store because there is a specific member group that is receiving 10% off for the rest of the year. There’s about 400 members that get this discount. The discount is set in the back-end of Blaze plugin and applied automatically when one of these customers orders. So they’re stored in Blaze. When using a test member with no discount and then creating a coupon code in Woocommerce I can see the discount applied either way but just the final total isn’t calculating it into the final price.
Hi @jlent14
Thanks for your confirmation.
Can you please try to disable thee Blaze plugin and simulate this scenario using the built-in Coupon Management and see if the discount is being reflected from the total cart price?
If so, then we could conclude that the error comes from the Blaze plugin and its algorithm. It would be best to contact them for further assistance here.
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This reply was modified 2 years, 5 months ago by
xue28 (woo-hc).
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This reply was modified 2 years, 5 months ago by
xue28 (woo-hc).
Duplicate reply, already deleted
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This reply was modified 2 years, 5 months ago by
xue28 (woo-hc).
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