Cart Value shows as NIL but Checkout value correct

  • Resolved glennpresents

    (@glennpresents)


    6 months, 1 week ago

    I have been using your plugin for maybe a year without issue. I have just noticed an issue which may be new or it may have been there all the time. After a product with custom price is added to the cart, it appears in the cart with NIL value. If you then go to the Checkout the value appears properly. Is this a bug or do you know a fix? You can see this by using the link https://www.presentsofmind.com.au/game/special-order/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi glennpresents

    Thank you for contacting us. I tested the plug-in in my test environment and it works fine. I’m wondering if this problem may be related to other plugin used in your shop. Please try to isolate an issue, by disable plugins which are not our or WooCommerce.?Then please enable plugins one by one,?deleting cache, and check if the problem still exists.

    If yes, please?test the?plugin?again, but now using?Storefront?– official WooCommerce theme. It will help us identify a possible conflict with your theme.

    Such testing on a ‘live’ shop is not the best idea. It’s better to do it on a copy, which you can prepare with WP Staging. It’s a free and simple plug-in – with it, you can prepare a copy with just a few clicks.

    Please, let me know about the result.

    Thread Starter glennpresents

    (@glennpresents)

    Thanks for your reply. I wen thru my other plugins and you were right, one was impacting it. I have now fixed the issue

    Plugin Support rzepsen

    (@rzepsen)

    Hi glennpresents?

    Glad to hear that you found the problem source. If you have more questions related with our plugin, feel free to contact.

Viewing 3 replies - 1 through 3 (of 3 total)
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