• Resolved skorenic

    (@skorenic)


    After I place an order through my checkout page, the times empty. As soon as I go back to the homepage or on another page on the site my cart re-adds the items I had already checked out with. The error is coming from this plug-in.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Nitin Prakash

    (@nitin247)

    Hi @skorenic

    I have tested the issue mentioned on your website. After placing an order, the gets empty. Just after placing an order if I go to the home page, the cart is still empty.

    If required I can send you the screencast of the same.

    Thank you

    Thread Starter skorenic

    (@skorenic)

    Hi Nitin,
    This is even more broken than the time I initially sent this support request.
    Once an order is placed, my cart will clear. When I go to the homepage, my cart is still cleared. When I go to a product page, it will show my cart has one item. When I go to the contact page, the cart clears. When I go to the equipment page, my cart will show three items. When I go back to the products page, my cart will show one item. When I click checkout, my cart still has three items remaining in it. I need further assistance.

    Plugin Author Nitin Prakash

    (@nitin247)

    I would suggest you disable the plugin for a while and check issues with Cart on your website or theme. I hope there are issues related to Cart on your website.
    May be caching or some other issue.

    Thanks in advance

    Thread Starter skorenic

    (@skorenic)

    This was all checked along with clearing the cache and the issue is coming from this plugin.

    Plugin Author Nitin Prakash

    (@nitin247)

    The plugin has been tested with different WordPress Themes and WooCommerce versions and successfully working over 3000+ WordPress installs.

    I have created a screencast while testing the website. It seems to work perfectly in my Chrome Browser. If required I can provide you the screencast.

    If you still think there is an issue with the plugin, please send your WooCommerce and WordPress log as postbin or git

    Thanks in advance

    • This reply was modified 3 years, 10 months ago by Nitin Prakash.
    Thread Starter skorenic

    (@skorenic)

    Please state that these are test orders… As our order fulfillment team is getting confused with real orders

    Thread Starter skorenic

    (@skorenic)

    Yes, please provide the screencast.

    Thread Starter skorenic

    (@skorenic)

    This item is not resolved. Can someone please help me resolve this issue?

    Plugin Author Nitin Prakash

    (@nitin247)

    Hello @skorenic,

    It seems to work perfectly on your website, I have resolved the issue as the plugin seem to work perfectly

    Please review the screencast, here is the link

    Thanks in advance

Viewing 9 replies - 1 through 9 (of 9 total)
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