Cash on delivery does not appear on checkout

Hi @hristijanv123

If you’re sure you’ve enabled the cash on delivery method, and yet it is not appearing during checkout, that indicates a probable conflict.

The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hello,

I have changed the theme to Storefront and i have disabled all the plug-ins, but the issue still appears.

https://prnt.sc/22fv0hd

Regards,
Hristijan

Hi Hristijan!

In that case, to further check into this, kindly provide us the following:

• Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

Hi Juan,

Please find it attached

### WordPress Environment ###

WordPress address (URL): https://autohakk.mk
Site address (URL): https://autohakk.mk
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: mk_MK
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 8 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.36-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.2
WC Database Prefix: wphj_
Вкупна големина на Датабазата: 38.27MB
Големина на податоците во Датабазата: 32.72MB
Големина на индексот на Датабазата: 5.55MB
wphj_woocommerce_sessions: Податоци: 9.02MB + Индекс: 0.27MB + Мотор InnoDB
wphj_woocommerce_api_keys: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_woocommerce_attribute_taxonomies: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_woocommerce_downloadable_product_permissions: Податоци: 0.02MB + Индекс: 0.06MB + Мотор InnoDB
wphj_woocommerce_order_items: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_woocommerce_order_itemmeta: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_woocommerce_tax_rates: Податоци: 0.02MB + Индекс: 0.06MB + Мотор InnoDB
wphj_woocommerce_tax_rate_locations: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_woocommerce_shipping_zones: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_woocommerce_shipping_zone_locations: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_woocommerce_shipping_zone_methods: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_woocommerce_payment_tokens: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_woocommerce_payment_tokenmeta: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_woocommerce_log: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_actionscheduler_actions: Податоци: 0.02MB + Индекс: 0.13MB + Мотор InnoDB
wphj_actionscheduler_claims: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_actionscheduler_groups: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_actionscheduler_logs: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_commentmeta: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_comments: Податоци: 0.02MB + Индекс: 0.09MB + Мотор InnoDB
wphj_evf_entries: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_evf_entrymeta: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_evf_sessions: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_links: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_nextend2_image_storage: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_nextend2_section_storage: Податоци: 0.03MB + Индекс: 0.06MB + Мотор InnoDB
wphj_nextend2_smartslider3_generators: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_nextend2_smartslider3_sliders: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_nextend2_smartslider3_sliders_xref: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_nextend2_smartslider3_slides: Податоци: 0.02MB + Индекс: 0.13MB + Мотор InnoDB
wphj_options: Податоци: 4.20MB + Индекс: 0.16MB + Мотор InnoDB
wphj_pmxe_exports: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxe_google_cats: Податоци: 0.39MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxe_posts: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxe_templates: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxi_files: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxi_hash: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxi_history: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxi_images: Податоци: 0.11MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxi_imports: Податоци: 0.11MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxi_posts: Податоци: 0.08MB + Индекс: 0.00MB + Мотор InnoDB
wphj_pmxi_templates: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_postmeta: Податоци: 5.52MB + Индекс: 2.02MB + Мотор InnoDB
wphj_posts: Податоци: 6.52MB + Индекс: 0.36MB + Мотор InnoDB
wphj_termmeta: Податоци: 0.08MB + Индекс: 0.06MB + Мотор InnoDB
wphj_terms: Податоци: 0.06MB + Индекс: 0.06MB + Мотор InnoDB
wphj_term_relationships: Податоци: 0.13MB + Индекс: 0.08MB + Мотор InnoDB
wphj_term_taxonomy: Податоци: 0.06MB + Индекс: 0.03MB + Мотор InnoDB
wphj_tm_taskmeta: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_tm_tasks: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_usermeta: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_users: Податоци: 0.02MB + Индекс: 0.05MB + Мотор InnoDB
wphj_wc_admin_notes: Податоци: 0.06MB + Индекс: 0.00MB + Мотор InnoDB
wphj_wc_admin_note_actions: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_wc_category_lookup: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_wc_customer_lookup: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_wc_download_log: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_wc_order_coupon_lookup: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_wc_order_product_lookup: Податоци: 0.02MB + Индекс: 0.06MB + Мотор InnoDB
wphj_wc_order_stats: Податоци: 0.02MB + Индекс: 0.05MB + Мотор InnoDB
wphj_wc_order_tax_lookup: Податоци: 0.02MB + Индекс: 0.03MB + Мотор InnoDB
wphj_wc_product_meta_lookup: Податоци: 0.09MB + Индекс: 0.16MB + Мотор InnoDB
wphj_wc_reserved_stock: Податоци: 0.02MB + Индекс: 0.00MB + Мотор InnoDB
wphj_wc_tax_rate_classes: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_wc_webhooks: Податоци: 0.02MB + Индекс: 0.02MB + Мотор InnoDB
wphj_wpsetts: Податоци: 4.52MB + Индекс: 0.52MB + Мотор InnoDB
wphj_yith_wcwl: Податоци: 0.33MB + Индекс: 0.14MB + Мотор InnoDB
wphj_yith_wcwl_lists: Податоци: 0.41MB + Индекс: 0.25MB + Мотор InnoDB

### Post Type Counts ###

attachment: 884
custom_css: 1
elementor_library: 2
everest_form: 3
nav_menu_item: 33
page: 47
post: 13
product: 693
product_variation: 3
revision: 54
shop_order: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Akismet Anti-Spam: од Automattic – 4.2.1
Duplicate Page: од mndpsingh287 – 4.4.5
На?ава/Регистраци?а: од XootiX – 2.3
Elementor: од Elementor.com – 3.4.8
Everest Forms: од WPEverest – 1.8.1
Hello Dolly: од Matt Mullenweg – 1.7.2
Jetpack: од Automattic – 10.3
Loco Translate: од Tim Whitlock – 2.5.5
Smart Slider 3: од Nextend – 3.5.1.2
ThemeGrill Demo Importer: од ThemeGrill – 1.7.5
UpdraftPlus – Backup/Restore: од UpdraftPlus.Com
DavidAnderson – 1.16.66

WP All Import – WooCommerce Add-On: од Soflyy – 1.5.0
WooCommerce: од Automattic – 5.9.0
WP All Export: од Soflyy – 1.3.2
WP All Import: од Soflyy – 3.6.4
WP-Optimize – Clean, Compress, Cache: од David Anderson
Ruhani Rabin
Team Updraft – 3.2.1

YITH WooCommerce Wishlist: од YITH – 3.3.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: MKD (ден)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1041 – /shop/
Кошничка: #1042 – /cart/
Плати: #1043 – /checkout/
Мо?а сметка: #1044 – /my-account/
Термини и Услови: ? Страницата не е поставена

### Theme ###

Name: eStore
Version: 1.6.1
Author URL: https://www.themegrill.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: estore/woocommerce/archive-product.php
estore/woocommerce/cart/cart-totals.php
estore/woocommerce/cart/cross-sells.php
estore/woocommerce/checkout/form-billing.php
estore/woocommerce/checkout/form-checkout.php
estore/woocommerce/checkout/form-login.php
estore/woocommerce/content-product.php
estore/woocommerce/content-single-product.php
/home/autohakk/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
estore/woocommerce/global/wrapper-end.php
estore/woocommerce/global/wrapper-start.php
estore/woocommerce/loop/add-to-cart.php
estore/woocommerce/loop/price.php
estore/woocommerce/loop/rating.php
/home/autohakk/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
estore/woocommerce/single-product/price.php
estore/woocommerce/single-product/related.php
estore/woocommerce/single-product.php
estore/woocommerce/taxonomy-product_cat.php

### Action Scheduler ###

Complete: 15
Oldest: 2021-12-05 16:39:38 +0000
Newest: 2021-12-09 09:56:48 +0000

Pending: 1
Oldest: 2021-12-10 15:36:57 +0000
Newest: 2021-12-10 15:36:57 +0000

### Status report information ###

Generated at: 2021-12-10 15:37:13 +00:00
`

Hi @hristijanv123

Can you please share a screenshot of your Cash on delivery setting under WooCommerce > Settings > Payments> Cash on delivery? I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

Also, your database version is not up to date. I’d recommend making a backup of your site, and then update database from WooCommerce > Status > Tools to see if that helps.

Hi,

Please find the scrshot: https://snipboard.io/Jc8esi.jpg

I have updated the database, but the issue still appears.

Regards,
Hristijan

Hi @hristijanv123

Could you also check if a specific shipping method is set for “Enable for shipping method”?

https://snipboard.io/Fo29yb.jpg

If yes, it would be great if you can share a screenshot of that page too.

Hi,

We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.