Hi there,
Thanks for taking the time to give feedback on Google Listing & Ads!
The code snippet to use Short Descriptions is provided to try without support as per our support policy, but you may want to be sure you are adding it to your site correctly. Sync will not be able to work without a valid product description.
You can also vote on this feature request to add the option to select the short description here: https://woocommerce.com/feature-request/option-to-select-description-short-or-standard/
I’d like to invite you to request support as well, as I do not see a support thread from you. We’ll be happy to help with what isn’t working!
To get support, please?create a new support thread?and share a screenshot of the error you’re seeing along with your site’s system status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your thread.
Thanks!