Categories Not Showing

Hi @compumec ,

Thanks for reaching out!

I understand that your categories will not display, regardless of the method used to achieve this.

As a first step, I’d suggest performing a conflict test to rule out any theme/plugin conflicts.

The best way to determine this is to:

– Clear site and browser caching
– Temporarily switch your theme to Storefront
– Disable all plugins except for WooCommerce
– See if the problem still persists

If the issue is no longer present after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

Please see the below documentation for a more detailed explanation of how to do a conflict test here:

https://docs.woocommerce.com/document/how-to-test-for-conflicts

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers by using the free WP Staging plugin:?hhttps://www.ads-software.com/plugins/wp-staging/

If the issue is still present after performing a conflict test, please could you share a copy of your sites System Status repot, which you can find via?WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’.

Once you do this, you can paste your response here.

Thanks!

Hi @compumec ,

As an update:

I have gone to your site and am able to see the categories displaying here: https://csoaamaine.org/book-store/ (see screenshot below):

https://snipboard.io/kbSVp5.jpg

Do you see the same on your end?

If that specific page is not the issue, please provide clarity on where you have set the categories to display and are not seeing them, in order for me to have a better understanding?

Please let me know!

I have done all the above with no change. Disabling all add-on s and changing theme to storefront.

Roxanne try the links in left pane or on a product page try that link back to the category.

Hello,

I was checking and there are no results when I select a category ??

Link to image: https://snipboard.io/zo4u2J.jpg

Did you check with your host about server-side caching? If not, please do it.

Product lookup tables:
You can regenerate this under WooCommerce > Status > Tools then do a click on the Regenerate button in Product lookup tables, please allow some time for this action to be completed.

Let us know if this makes a difference.

I did as requested with no change. Im stuck and cant figure this out.

Hi @compumec,

Hmmm – If you are referring to the Product Categories on the left side of the site – as seen here, we are seeing them without issue – can you confirm it is these that are missing on your side?

If that is the case, it is most likely that you fixed it, but there is a cache issue somewhere. Try a different browser entirely (Firefox, Chrome, etc) and see if the issue persists, and let us know.

We look forward to hearing back from you!

Please watch this video.
I recorded this and uploaded it to dropbox.
I have used three different browsers with fully cleared cache and history.

https://www.dropbox.com/s/pbmnah62r3dm9b1/Central%20Service%20Office%20%E2%80%93%20Maine%20%26%20New%20Brunswick%20_%20Area%2028%20-%20Google%20Chrome%202022-06-17%2018-55-00.mp4?dl=0

Hello,

To clarify, can you please try re-saving the site’s link structure? This setting is under WP Dashboard > Settings > Permalinks. No need to change any settings, but please save the settings.

Let us know if this makes a difference.

Hello,

This is the website with all the plugins disabled except WooCommerce.
I am using the StoreFront theme.

The only reason books are showing on the Book Store page is on that page I used this shortcode.

[product_category category=”world-services-books” per_page=”65″ columns=”3″ orderby=”default” order=”asc” operator=”in”]

Otherwise no books would display at all, either on that page or by using the Categories links.

This is a video of that.

https://www.dropbox.com/s/x4tffzq4akih3gl/New%20video.mp4?dl=0

It looks like this thread is running parallelly with a duplicate one.

I’m marking this thread as resolved in favor of the other one:
https://www.ads-software.com/support/topic/categories-not-showing-on-product-page/#post-15751028

Please feel free to get back via the previous thread as there are some clarifications requested.