• Resolved Bob

    (@compumec)


    Please Help.
    https://csoaamaine.org/book-store/

    I am using version 6.5.1

    With the update of this versions my category links stopped showing up.

    I have tried everything from clearing cash to batch setting all items as featured and back again. From in stock to out of stock and visible to not visible.

    I have disabled all plugins as well with no change.

    Any help would be greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Hello,

    That’s odd,

    You can try this workaround:
    Display Categories on Any Page on the section Show Product Categories on any Page

    If that does not work, please provide a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Please let us know.

    Thread Starter Bob

    (@compumec)

    Hello,

    Thank you for the reply.
    I added the shortcode [product_grapevine-books] and does not work.
    Here is the System Report.
    Here is the test page the [product_categories] shows icons but the pages dont load when I click on them.
    https://csoaamaine.org/a-test/

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://csoaamaine.org
    Site address (URL): https://csoaamaine.org
    WC Version: 6.5.1
    REST API Version: ? 6.5.1
    WC Blocks Version: ? 7.4.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.6 (CentOS) mpm-itk/2.4.7-04 mod_fcgid/2.3.9 PHP/7.4.29
    PHP Version: 7.4.29
    PHP Post Max Size: 100 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 2000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.28
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: wp_
    Total Database Size: 52.57MB
    Database Data Size: 43.92MB
    Database Index Size: 8.65MB
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
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    ### WC Pages ###
    
    Shop base: #688630 - /book-store/
    Cart: #688681 - /cart/
    Checkout: #688683 - /checkout/
    My account: #689013 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: customizr-child
    Version: 1.0
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    Newest: 2022-06-14 10:09:41 -0400
    
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    • This reply was modified 2 years, 5 months ago by Bob.

    Hello @compumec!

    I checked your product page and found all product categories are appearing on the left sidebar. However, when I clicked one of those categories products are not appearing. ??

    Are you referring to this issue?

    Have you checked if the issue persists when you deactivate all plugins except WooCommerce and switch your theme to Storefront? This can rule out any plugin/theme conflicts.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Look forward to hearing from you.

    Thread Starter Bob

    (@compumec)

    Yes I am referring to this.
    I did disable all plugins as well as try the storefront theme with the same problem persisting.

    Hello,

    Looking at this page, I see that there are still several plugins enabled besides WooCommerce and the Storefront (default) theme isn’t being used. Can we take a look at the page with only WooCommerce and Storefront active?

    Thread Starter Bob

    (@compumec)

    Please watch this video.
    I recorded this and uploaded it to dropbox.
    I have used three different browsers with fully cleared cache and history.

    https://www.dropbox.com/s/pbmnah62r3dm9b1/Central%20Service%20Office%20%E2%80%93%20Maine%20%26%20New%20Brunswick%20_%20Area%2028%20-%20Google%20Chrome%202022-06-17%2018-55-00.mp4?dl=0

    Hi @compumec

    Thanks for checking the page on different browsers. I could reproduce the issue on my end as well.

    However, on your video, I can see that the site was still under the current theme (“Customizr”), and not the default WooCommerce theme (Storefront).

    In order for us to properly troubleshoot the problem, kindly proceed as follows:

    1. Temporarily switch your theme to Storefront.
    2. Disable all plugins except for WooCommerce.
    3. Check your categories’ pages again, preferably under incognito mode. Are the products showing now?
    4. Provide us with a new System Status while Storefront is active and all plugins except for WooCommerce are disabled.

    Note: If you can’t do this test on your live site, I recommend creating a “staging site”. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    Thanks

    Thread Starter Bob

    (@compumec)

    Hello,

    This is the website with all the plugins disabled except WooCommerce.
    I am using the StoreFront theme.

    The only reason books are showing on the Book Store page is on that page I used this shortcode.

    [product_category category=”world-services-books” per_page=”65″ columns=”3″ orderby=”default” order=”asc” operator=”in”]

    Otherwise no books would display at all, either on that page or by using the Categories links.

    This is a video of that.

    https://www.dropbox.com/s/x4tffzq4akih3gl/New%20video.mp4?dl=0

    Hi @compumec

    Thanks for sharing the video but is it from a staging site or the original site?

    I ask this because your original site csoaamaine.org is using the Customizr theme even at this moment:

    IMAGE
    Link to image: https://snipboard.io/wUXPsf.jpg

    As Berg requested above, kindly provide us with a new System Status while Storefront is active and all plugins except for WooCommerce are disabled.

    We’ll look forward to your response.

    Thread Starter Bob

    (@compumec)

    Yes it is a staging site. What difference does that make?

    Thread Starter Bob

    (@compumec)

    Yes it is a staging site. What difference does that make?

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://csoaamaine.org/cso-staging-site
    Site address (URL): https://csoaamaine.org/cso-staging-site
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    External object cache: –
    
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    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 6.28MB + Index: 0.09MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 232
    customize_changeset: 31
    custom_css: 1
    nav_menu_item: 21
    page: 26
    post: 2
    postman_sent_mail: 250
    product: 194
    revision: 1157
    shop_order: 347
    shop_order_refund: 13
    tribe_events: 23
    tribe_organizer: 1
    tribe_venue: 17
    tsml_location: 367
    tsml_meeting: 908
    wpcf7_contact_form: 7
    wpsc_cart_orders: 478
    wp_global_styles: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 6.6.0
    
    ### Inactive Plugins (13) ###
    
    12 Step Meeting List: by Code for Recovery – 3.14.4
    amr shortcode any widget: by anmari – 4.0
    Backup Duplicator & Migration - WP STAGING: by WP-STAGING
    WPStagingBackup – 2.9.14
    
    Contact Form 7: by Takayuki Miyoshi – 5.6
    Email Address Encoder: by Till Krüss – 1.0.22
    Erident Custom Login and Dashboard: by David Vongries – 4.0.1
    Flexible Shipping: by WP Desk – 4.11.9
    Flexible Shipping PRO: by Octolize – 2.9.9
    Post SMTP: by Post SMTP – 2.1.1.1
    Post title marquee scroll: by Gopi Ramasamy – 9.9
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.0
    The Events Calendar: by The Events Calendar – 5.16.1.1
    Wordfence Security: by Wordfence – 7.5.11
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #693784 - /world-services-books/
    Cart: #688681 - /cart/
    Checkout: #688683 - /checkout/
    My account: #689013 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.1.0
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-06-20 17:50:10 -04:00
    Options: ?
    Notes: 51
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 76
    Oldest: 2022-05-20 01:26:32 -0400
    Newest: 2022-06-19 23:23:59 -0400
    
    Pending: 1
    Oldest: 2022-06-20 23:22:20 -0400
    Newest: 2022-06-20 23:22:20 -0400
    
    ### Status report information ###
    
    Generated at: 2022-06-19 23:24:01 -04:00
    
    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    The site is working fine for me now, I wonder if you were able to fix the issue in the meantime – please, see the screen capture below.


    Link to image: https://s8.gifyu.com/images/Peek-2022-06-20-09-16.gif

    Thread Starter Bob

    (@compumec)

    The main site is working only because I set pages for each category and inserted the short code. The left pane has links to those pages. WooCommerce category links are still inoperable.

    This is the staging website with all the plugins disabled except WooCommerce.
    I am using the StoreFront theme.

    The only reason books are showing on the Book Store page is on that page I used this shortcode.

    [product_category category=”world-services-books” per_page=”65″ columns=”3″ orderby=”default” order=”asc” operator=”in”]

    Otherwise no books would display at all, either on that page or by using the Categories links.

    This is a video of that.

    https://www.dropbox.com/s/x4tffzq4akih3gl/New%20video.mp4?dl=0`

    • This reply was modified 2 years, 5 months ago by Bob.
    Mirko P.

    (@rainfallnixfig)

    Hi @compumec,

    Thanks for sharing the screencast.

    Can you let us know if you have set the “Display type” to Products under WordPress dashboard > Products > Categories > [Select World Services Books category]?

    Thread Starter Bob

    (@compumec)

    Okay they were on default and I changed to products with no difference.
    All category links are still blank.
    What is it going to take to escalate this to a developer?
    Very Frustrated.

Viewing 15 replies - 1 through 15 (of 17 total)
  • The topic ‘Categories not showing on product page.’ is closed to new replies.